Customer Relationship Manager
1 week ago
- Act as the primary point of contact for assigned customers, ensuring high levels of customer satisfaction and retention.
- Build and maintain long-term relationships with clients by understanding their business needs, offering appropriate solutions, and ensuring regular follow-ups.
- Handle customer queries, complaints, and requests in a timely and professional manner, ensuring swift resolution.
- Collaborate with internal teams (Sales, Marketing, Product, Support) to deliver tailored solutions that meet customer expectations.
- Monitor customer satisfaction metrics and analyze feedback to identify areas of improvement.
- Prepare regular reports on customer health, retention rates, and other key performance indicators (KPIs).
- Identify upsell and cross-sell opportunities to help expand the company's services within the existing customer base.
- Organize periodic meetings with clients to understand evolving requirements and ensure their goals are being met.
- Maintain detailed and up-to-date records of customer interactions in the CRM system.
- Ensure customer onboarding processes are smooth, well-documented, and efficient.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Experience:
- Customer relationship management: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
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