Customer Service Representative

6 days ago

Prahlad Nagar Ahmedabad Gujarat, India Education Center of Australia Full time ₹ 3,00,000 - ₹ 4,80,000 per year

Position Summary:

We are seeking a strategic and proactive Customer Success Representative to own and nurture relationships with our key agent partners. This role is central to ensuring our partners derive maximum value from our services, driving both their success and our mutual growth. The ideal candidate will be a trusted advisor, adept at performance management, strategic planning, and cross-functional collaboration to optimize the customer journey and achieve key objectives.

Key Responsibilities:

Own the entire relationship with assigned agents, including training and performance management.

· Establish relationships as a trusted and strategic advisor to help ensure the continued value of the partnership.

· Develop and maintain customer-success strategies and best practices, as well as customer-support content.

· Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.

· Maintain existing customer-success metrics and data as directed.

Required Skills & Qualifications

  • 1-3 years of experience in a customer-facing role (e.g., Customer Success, Customer Support, Account Management, or similar) within the International Education sector.
  • Excellent verbal and written communication skills.
  • Genuine empathy and a passion for helping others succeed.
  • Demonstrated capability to collaborate effectively across multiple departments and influence without direct authority.
  • Proactive, self-motivated team player with the ability to manage multiple priorities in a dynamic environment.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer

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