Customer Service Representative

9 hours ago

Ahmedabad Gujarat, India YRHRS Full time

Job Description: Customer Service Representative

**Job Title**: Customer Service Representative

**Location**: Ahmedabad

**Experience**: Entry-level to 2 years

**Education**: Graduate (Any Stream)

Position Overview:
We are looking for a dedicated and customer-focused Customer Service Representative

possess excellent communication and interpersonal skills. The CSR will act as the first point

of contact for customers, ensuring a seamless and professional service experience across all

communication channels.

Key Responsibilities:

- Handle and resolve customer complaints in a professional and empathetic manner.
- Maintain detailed records of customer interactions, transactions, comments, and

complaints.
- Identify customer needs and provide appropriate solutions or direct them to the

relevant department.
- Ensure customer satisfaction and provide professional support throughout the

customer journey.
- Follow communication guidelines and procedures as per company standards.
- Collaborate with internal teams to escalate and resolve customer issues efficiently.

Key Requirements:

- Graduate in any stream from a recognized university.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and customer orientation.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- Ability to work in a fast-paced environment and handle high call volumes.
- Team player with a positive attitude and a strong work ethic.
- Willingness to work in rotational shifts, including weekends and holidays if required.

Preferred Qualifications:

- Prior experience in a customer service or call center environment.
- Multilingual capabilities will be an added advantage.
- Knowledge of customer service software, databases, and tools.

**Compensation**: As per industry standards

**Employment Type**: Full-time

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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