Customer Service Representative

19 hours ago


Ahmedabad Gujarat, India Just Dogs Spalons Pvt Ltd Full time

We are hiring a dedicated Customer Service Representative to be the frontline ambassador of our brand. You will resolve customer inquiries, provide exceptional support, and ensure every interaction leaves a positive impression. If you are empathetic, patient, and thrive on helping people, this role offers a rewarding environment to grow your career while making a real difference in customer satisfaction.

Key Responsibilities:

- Process orders/returns, and escalate complex cases to senior support when needed.
- Maintain accurate customer records and Achieve high customer satisfaction scores (CSAT) and meet response time KPIs.
- Educate customers on product features, policies, and self-service options.
- Identify upsell/cross-sell opportunities and collaborate with the sales team.
- Contribute to knowledge base articles and process improvements.

Required Qualifications:

- High school diploma or equivalent (Bachelor’s degree in Communications, Business, or related field is a plus).
- 1 years of customer service experience (call center, retail, or hospitality experience counts).
- Excellent verbal and written communication skills with a clear, friendly tone.
- Strong problem-solving skills and ability to remain calm under pressure.
- Ability to type 40+ WPM and multitask across systems.

Preferred Skills:
Multilingual abilities (especially in English and Hindi)

Familiarity with your industry’s products/services.

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



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