Sales Operations Manager

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.

Wood Mackenzie Brand Video

Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

Role Purpose

Sales Operations Manager is responsible for leading and participating in operational support, ensuring product entitlement is correctly set up and maintained, and related systems are working effectively and continuing to meet the needs of the business. This team serves as key liaison between internal departments such as Research, Sales, Marketing, and Technology.

The role holder is required to build up an extensive knowledge of Wood Mackenzie's Sales operations processes, with particular focus on product and entitlement.

Main Responsibilities Manager

• Oversight and manage the efficient flow of new product requests, changes, retirals through pipeline
• Work closely with cross-functional teams, including Technology, Product, Operations, Sales and business teams
• Manage daily operational support to the Sales, Finance, Legal, Contracts, Customer Organisation and wider Operations team as required
• Pro-actively manage product road-map, including entitlement and set up and ensure key stakeholders are aware and working on actions
• Ensure set up, testing and validation on products releases meets business requirements and quality standards
• Acquire in-depth knowledge of business complexities and the optimal way to cater for these in the Salesforce, including understanding downstream impacts to Finance, Legal and other functions
• Become a key Stakeholder in cross functional initiatives with Sales, Finance, Legal, Marketing, wider Sales Operations in support of wider business processes, projects and activities
• Regularly review and maintain key documentation regarding team policies, sales processes, and requirements
• Partner with Sales Leadership on initiatives and communications as needed
• Deliver effective Line Management and development of the Operations (Entitlement) Team members to ensure the team are performing at expected levels
• Ensure the team remains adequately resourced to support the business

About You

• Experience managing teams
• Experience within an operations environment (processes, projects, systems use and improvement, Sales data). Note: Building up a detailed knowledge of Sales Operations processes is key in delivering the right outcomes across the role.
• Strong working knowledge of entitlement or license management platforms (e.g. Salesforce, ServiceNow, Jira)
• Previous experience of providing and driving best-practice operational support
• Ability to partner with demanding stakeholders and time critical work
• Able to self-prioritize and manage work with rigor to high standards;
• Able to follow process and produce quality deliverable independently
• Attention to data quality and proactively seeks process optimization
• Ability lead and influence others effectively

About Wood Mackenzie

• Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.

Expectations

• Build and maintain impactful relationships beyond our team
• Strong communication skills with ability to present clear information
• Ability to make timely decisions and take action
• A high level of attention to detail
• Good organisation and time management skills, with the ability to work autonomously
• Ability to elicit stakeholder requirements
• Confident, self-motivated, professional, proactive, and entrepreneurial

We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.  While this is expected to be a full-time role, part-time or flexible working arrangements will be considered

Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committee – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

Wood Mackenzie brand video

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Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at  

If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.