Sales Operation-analyst

3 weeks ago

Gurgaon, Haryana, India BOSTON SCIENTIFIC Full time

Additional Locations N A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges With access to the latest tools information and training we ll help you in advancing your skills and career Here you ll be supported in progressing - whatever your ambitions Job Role The core objective of this role is to support the sales-operation manager to maintain the service delivery goals and other objectives of the department Key Responsibilities Support sales operations activities such as master data management MDM capital equipment tracking helpdesk coordination and related operational tasks Coordinate with Sales teams to understand requirements and initiate internal requests following defined processes Ensure timely execution of requests through collaboration with internal teams and functions Achieve individual targets and maintain compliance with SLAs KPIs and other performance indicators Assist in identifying and initiating corrective actions for service incidents and operational issues Monitor service metrics and highlight areas for improvement Execute daily activities aligned with departmental strategies and goals Contribute to improvement initiatives including automation system implementations and process enhancements Prepare and submit periodic reports daily weekly monthly on assigned activities Provide first-level support to Sales teams for operational issues and service requests Support analysis of sales requirements and assist in achieving business outcomes Communicate effectively with internal stakeholders to ensure seamless coordination Comply with all relevant SOPs DTPs and regulatory requirements to support quality and compliance Track completion of assigned mandatory training and ensure personal compliance Maintain accurate and up-to-date documentation such as SOPs DTPs and process maps in line with operational standards Flexibility to work in rotational shifts as required by business operations Skillset Required Knowledge of specialized functions such as master data maintenance helpdesk operations and other sales support activities Strong verbal and written communication skills to engage effectively with stakeholders Comfortable working on time-sensitive tasks and meeting deadlines in a fast-paced dynamic environment Requisition ID 613340 As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most - united by a deep caring for human life Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate Now more than ever we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen So choosing a career with Boston Scientific NYSE BSX isn t just business it s personal And if you re a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you

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