Operations Analyst

2 days ago

Gurgaon, Haryana, India AiSensy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

At AiSensy, we are revolutionizing business communication by building India's leading WhatsApp Engagement Platform. We power 120,000+ merchants, enabling them to send 5+ billion WhatsApp messages and drive seamless customer interactions. As a Meta (WhatsApp) Partner , AiSensy helps businesses run campaigns, automate workflows, and drive growth — all on a single platform.

Role Overview

Operations Analyst
is a pivotal role at AiSensy. You will be the architect of operational excellence, focusing on data-driven decision-making, process optimization, and cross-department efficiency.

Roles and Responsibilities

  • Build and maintain
    real-time dashboards
    to track key business KPIs (MRR, ARR, churn, sales pipeline, campaign performance).
  • Analyze data to
    uncover trends, risks, and growth opportunities
    for leadership decisions.
  • Map
    end-to-end workflows
    across sales, marketing, finance, support, and product teams.
  • Identify
    bottlenecks, redundancies, and automation opportunities
    to improve efficiency.
  • Create and document
    Standard Operating Procedures (SOPs)
    for scalable growth.
  • Collaborate with tech teams to
    integrate automation tools
    (Zapier, n8n, custom systems).
  • Conduct
    cost-benefit analysis and ROI projections
    for new initiatives and tools.
  • Work directly with founders to
    forecast, plan, and execute operational strategies
    .
  • Drive
    cross-functional alignment
    by acting as the bridge between different teams.
  • Deliver accurate, actionable reports using
    Excel, SQL, Metabase, PowerBI, or Tableau
    .
  • Improve decision-making speed by
    reducing reporting lag and manual effort
    .
  • Monitor merchant churn, build predictive models, and recommend
    retention strategies
    .
  • Standardize reporting cadence with
    weekly, monthly, and quarterly business reviews
    .
  • Partner with Sales & Marketing to
    optimize funnels and measure campaign ROI
    .
  • Collaborate with Finance to
    streamline billing, collections, and revenue reporting
    .
  • Provide Product teams with
    data-driven feature prioritization insights
    .
  • Ensure
    high data accuracy
    across systems and dashboards.
  • Track and measure success using
    defined metrics
    (e.g., churn reduction %, reporting accuracy %).
  • Continuously
    iterate and improve processes
    to support company hyper-growth.

Qualifications

Must-Have:

  • Bachelor's degree in Business, Finance, Analytics, or related fields.
  • 2-4 years of experience in operations, business analysis, or consulting (SaaS/Tech preferred).
  • Strong proficiency in Excel/Google Sheets and experience with BI tools.
  • Excellent analytical and problem-solving skills.
  • Ability to translate complex data into simple, actionable insights
  • Experience with SQL and data visualization platforms like Metabase or PowerBI.

Nice-to-Have:

  • Understanding of SaaS metrics such as MRR, ARR, DAU/WAU, and churn.
  • Exposure to process automation tools like Zapier or n8n.

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