National Service Operations Manager

13 hours ago

Pune, Maharashtra, India Atlas Copco Full time ₹ 5,00,000 - ₹ 8,00,000 per year

As a National Oerations Manager, your mission is elaborated below. You will report to Business Line Manager.

  • The incumbent will be responsible for the complete Technical & Service Operations of PTS (AC) Division for India & neighbouring countries (Nepal, Bhutan & Bangladesh)
  • The incumbent should be able to marshal service resources effectively to cover and maintain good internal stakeholders' relationship on long term basis.
  • Position will be responsible for improve operational efficiency of direct and indirect team by implement & utilizing business tools like DMS, PowerConnect, PGA Simulator, WOL, MOL, FleetLink, C4C etc.
  • The incumbent should also have a control on service cost with optimum utilization of the service resources and maintain Service Variance Zero as per divisional target.
  • Position will be responsible for Handling warranties, Settlement of claims and ensure timely reimbursement from product company.
  • The incumbent should coordinate and conduct trails, demonstration of New and existing products.
  • Position will be responsible for improve value added jobs as per divisional requirements.
  • Position will be responsible for technical competency development of direct and indirect
  • Position will be responsible for optimum utilization of RePower centre by implementing new service process & SOP's.
  • The incumbent should close coordinate with PC and implement self-serviceability model for all new and existing products.
  • The incumbent should ensure and achieve all key Service KPI's as per divisional target.
  • Develop a concept of taking and giving feedback and ensuring good interpersonal relationship within the team to develop the spirit of "ONE united Team".
  • The incumbent should bear positive attitude and capacity to think "Out of the Box" to make an efficient, agile, and service driven organisation.
  • The position requires regular domestic travel & frequent interaction with multiple stake holders - customers, distributors, Internal Sales & Service team.

City: Pune
To succeed, you will need

Qualifications:
Degree or Diploma in Mechanical/Electrical Engineering

Knowledge

  • 8-10 Years' experience in handling Aftermarket Sales & Service.
  • Service Sales in construction/Mining industries.
  • Good knowledge on Air compressors, Engines will be an added advantage.

Personality Requirements

  • Excellent communicator with an open-minded attitude
  • Energetic, enthusiastic and has the experience of meeting stringent deadlines and demanding targets.
  • Excellent eye for details and quality
  • Structured with a strong organizational sense.

In return, we offer

  • Culture of trust and accountability
  • Potential to see your ideas realized and to make an impact
  • Lifelong learning and career growt
  • New challenges and new things to learn every day
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being

Job location

On-Site

This role requires you to work on-site at our office in Pune, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team - Power Technique Customer Center

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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