Managed Service Operations Analyst

Managed Service Operations Analyst Senior

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, wed like to ask you: Are you FIS?

About the role:

• We are looking for initiative-taking individuals with significant operational knowledge of CDO/CLO market and its reporting requirements.
• You will be a part of our Loan syndication and operations team which is deadline driven and requires strong focus on service quality.
• Work closely with account managers and relationship managers to provide clients with world-class services and swift problem resolutions.

About the team:

• We bring together market-leading growth solutions and premiere operational services which primarily servethe investment bank and broker-dealer community with front-to-back best-of-breed solutions.
• Our solutions include Loan syndication, capital market, private debt, and middle market.
• Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
• About 2500 FIS employees around the globe working with our solutions.
• Total $1.1 Billion Annual Revenue
• 68 of our clients are FIS Top 125 clients.

What you will be doing:

The Structured CLO/CDO team provides collateral administration services, such as cash & data reconciliations, as well as portfolio testing & payment calculations. As the primary point of contact, the Trust Account Manager works alongside trustees and accountants and administers collateral/syndicated loan portfolios along with reporting on client portfolios.

• As a Managed Service Operations Analyst Senior, you should be familiar with Structured finance, CDO/CLO, Loan syndication and its life cycle.
• Acts as a Subject Matter Expert in key areas of compliance reporting and perform critical functions related to monthly reporting.
• You may have to liaise with client, external resources and internal teams to research on open/ items and take appropriate actions within the deadline provided.
• Develop and maintain standard operating procedures for any new and existing activities to ensure processing functions are completed accurately and timely with minimal risk exposure.
• Liaise with other departments within the process, (Front office, middle office, back office) as well as the external contacts.
• Oversee daily transaction & reporting activity of assigned outsourcing relationships
• Support personnel at client institutions in day-to-day routines and financial processing
• Guarantee quality service levels, perform daily servicing activities, ensuring timeliness and accuracy
• Assist in developing procedures that ensure processing functions are completed accurately and timely with minimal risk exposure
• May select, develop, and evaluate personnel to ensure the efficient operations
• May establish operational objectives, work plans, and assignment delegation

What you will need:

• Bachelors degree or the equivalent combination of education, training, and work experience.
• 7-14 years of relevant Industry experience .
• Deep understanding of CLO compliance structure and thorough understanding of different terminology used in the credit agreement & collateral agreement and its interpretation.
• Working knowledge of cash reconciliations, waterfall calculations, compliance testing, financial transaction processing, data analysis, and reporting.
• Client servicing experience and excellent interpersonal skills to build high levels of customer satisfaction.
• Excellent verbal and written communication skills
• Ability to interact effectively with clients, global counterparts. Establish strong relationship with global counterparts and should be capable of handling Global Queries and Issues.
• Proficient in Microsoft Excel. VBA Macro will be an added advantage.
• Candidate should be flexible to support business in extended hours.
• Excellent communicator ability to discuss concerns and issues with other support team.