Business Support Management

JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

As a Business Support Management - Reporting Analyst within the business support management function, you will be responsible for assembling, compiling, and analyzing data to assess data quality and resolve issues. You will develop and produce operations performance reports, identify key promoters for operations quality, and effectively communicate results to management. You will support technology projects related to operations data, solve in-depth business problems, and deliver analytical results with clear communication. You will partner with internal teams to improve data quality and develop cross-functional partnerships to achieve team goals.

Job responsibilities

• Assemble, compile, and analyze data; assess data quality and resolve data issues
• Develop and produce operations performance reports and management reports summarizing key performance indicators, using tools such as Business Objects, Excel and PowerPoint
• Identify and segment key drivers for operations quality, productivity and efficiency; provide analysis on drivers impacting business performance
• Effectively communicate operational and analytical results to management; summarize and interpret data and findings
• Support technology projects specifically related to operations data and reporting
• Solves in-depth business problems and completes analysis; is able to identify the root cause of business issues, and has innovative ideas on how to solve problems
• Follows established project plans to meet deadlines, working with the manager to validate work and execute on project deliverables.
• Delivers analytical results with clear oral and written communication and supports development of management presentations
• Partner with internal teams to work toward betterment of data and resolve issues identified
• Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team

Required qualifications, capabilities, and skills

• Bachelor's degree (or equivalent experience)
• Minimum 2 years of data analysis and MIS experience in the financial services industry or equivalent experience;
• Experience in using query and reporting tools to extract data from databases, such as Business Objects, QlikView/QlikSense
• Able to spend large amount of time pulling, handling, and analyzing granular data
• Proficiency in Excel, PowerPoint, Word, Access & VBA Coding (macros)
• Good communication skills; able to translate technical data into simple business presentations and answer questions about data and results
• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts

Preferred qualifications, capabilities, and skills

• Takes ownership of work; accepts responsibility for successes and failures
• Contributes to the analysis of expense data to produce meaningful results which can help management to evaluate strategic expense management opportunities
• Has a data quality control mindset, Achieves quality results (accuracy, timeliness) for responsibilities and projects
• Takes ownership for and is able to lead parts of an initiative or project
• Asks appropriate questions in order to clarify/prioritize issues and asks for help when needed
• Demonstrates a personal commitment to work and to the team

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.