Business Support Management

JOB DESCRIPTION

As the part of Business Support Management team, you will spend every day defining, refining, and delivering our commitment to meet the needs of our global business. Demonstrating keen attention to details as well as delivery of best practices, you will leverage a deep understanding of Application needs for Corporate and Investment Bank teams, knowledge of different platform to submit Application Requests and an interaction with Onshore team to provide excellent client services. If you are intellectually curious and have a passion and enthusiasm to work with an active and challenging environment, you may be the perfect fit for our team.

Job Summary:

As an Analyst in Business Change Management, you will be responsible for raising requests in internal systems, monitoring and chasing these requests to ensure timely completion, and creating and maintaining process dependent requirements. You will also manage and execute additional validation/control processes and work on projects to increase scope, controls, efficiencies, and productivity. This role requires a high attention to detail, strict adherence to SOPs, strong communication skills, and the ability to work effectively under pressure. You will need a Bachelor's degree or equivalent experience, proficiency in Excel, PowerPoint, Word, and VBA/Macro skills would be an added advantage. Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure, and procedures.

Job Responsibilities:

• Raising of requests in mainstream internal systems (RSAM, SNow, IBID, Ariba etc.) to achieve On/Off boarding and Ad hoc requirements for CIB employees within SLA
• Monitoring and chasing requests to ensure timely completion based on deadlines/urgency/escalations
• Create and Maintain on/off boarding and ad hoc process dependent requirements e.g., manuals, templates, audit tracking tasks etc.
• Manage and execute additional validation/control processes as per documented SOPs
• Execute additional projects to increase scope, controls, efficiencies and productivity

Required Qualifications, capabilities and skills:

• Requires high attention to detail while multi-tasking and working to target volumes
• Follow strict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes. Demonstrated control/process improvement focus.
• Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly
• Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines
• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
• Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built out.

Preferred Qualifications, capabilities and skills:

• VBA/Macro skills will be an added advantage but not essential.
• Bachelor's degree (or equivalent experience)
• Proficiency in Excel, PowerPoint, Word

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.