Seller Support

1 week ago

Andheri, Maharashtra, India Paramount HR Full time ₹ 2,70,000 - ₹ 3,60,000 per year

Role - Seller Outreach Specialist

Shift timing – 8:30 PM – 5:30 AM (will be paid 200 Rs. Per day night shift allowance)

5 days working

Position Overview:

We are looking for a proactive and customer-focused Seller Outreach Specialist to join our growing eCommerce BPO team. The ideal candidate will be responsible for reaching out to sellers via email and voice to support onboarding, engagement, retention, and compliance initiatives, to enhance customer experience and drive sales. You will serve as the first point of contact for sellers, helping them understand platform benefits, resolve queries, and drive overall satisfaction.

Key Responsibilities:

Conduct outbound voice calls and email campaigns to onboard and engage sellers on the eCommerce platform.

Educate sellers about platform features, policies, promotions, and operational guidelines.

Identify and resolve seller concerns or roadblocks in collaboration with internal support teams.

Maintain accurate call/email logs and seller records in CRM systems.

Achieve daily/weekly outreach and conversion targets as defined by the client.

Share feedback from sellers to improve processes, tools, or outreach strategies.

Follow quality guidelines and scripts while ensuring a personalized experience.

Escalate complex issues to the relevant stakeholders for timely resolution.

Work closely with, on-site teams to implement changes and enhancements.

Create and present regular reports on key metrics, trends, and insights to stakeholders.

Required Skills & Qualifications:

Bachelor's degree in any discipline.

1–5 years of experience in a voice/email process, preferably in eCommerce or BPO.

Strong communication skills – both verbal and written

Experience in seller/vendor support, or outbound customer service is preferred.

Familiarity with e-commerce platforms.

Strong analytical skills with proficiency in data analysis tools (e.g., Excel).

Proficiency in MS Office and CRM tools (e.g., Salesforce, Freshdesk, Zendesk).

Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

Understanding of online marketplace ecosystems.

Experience working in a fast-paced, KPI-driven BPO setting.

Candidates Can Share Cv on

Job Type: Permanent

Pay: ₹27, ₹30,000.00 per month

Work Location: In person

  • Technical Support

    1 week ago

    Andheri, Maharashtra, India Paramount HR Full time ₹ 399 per year

    The Seller Support (Techno Functional) Associate will serve as the primary partner support contact for e-commercesellers and their solution providers, focusing on API integration and troubleshooting. This role requires a blend oftechnical proficiency and client-facing skills to ensure seamless integration and exceptional support.Key Responsibilities:...

  • Customer Service Executive

    6 days ago

    Andheri, Maharashtra, India Paramount HR Full time ₹ 3,30,000 - ₹ 3,99,000 per year

    Job description:Role - Seller Outreach SpecialistShift timing – 8:30 PM – 5:30 AM (will be paid 200 Rs. Per day night shift allowance)5 days workingPosition Overview:We are looking for a proactive and customer-focused Seller Outreach Specialist to join our growing eCommerce BPO team. The ideal candidate will be responsible for reaching out to sellers via...

  • API Integration

    2 weeks ago

    Andheri, Maharashtra, India Paramount HR Full time ₹ 10,40,000 - ₹ 13,90,795 per year

    Position Overview:Excellent communication skills is mandatoryCandidates comfortable with night shift only please apply.The Techno Functional Associate will serve as the primary partner support contact for e-commerce sellers and their solution providers, focusing on API integration and troubleshooting. This role requires a blend of technical proficiency and...

  • Partner Integration

    4 days ago

    Andheri, Maharashtra, India Paramount HR Full time ₹ 6,00,000 - ₹ 7,00,000 per year

    Position Overview:Excellent communication skills is mandatoryCandidates comfortable with night shift only please apply.The Techno Functional Associate will serve as the primary partner support contact for e-commerce sellers and their solution providers, focusing on API integration and troubleshooting. This role requires a blend of technical proficiency and...

  • Candidates with excellent communication skills needed

    6 days ago

    Andheri, Maharashtra, India Paramount HR Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Need Mumbai Candidates onlyNeed Excellent Communication skills in EnglishCandidate should be comfortable working in rotational shift including night shiftGraduation or 12 +3 year diploma is mandatoryWe are hiring for below mentioned profiles:Content Moderator- Need Minimum 6 months of relevant work experience along with excellent communication skillsSeller...

  • Marketplace Operations Intern

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Ergode IT Services Pvt. ltd. Full time

    **Job Title**: Marketplace Operations Intern **Location**: Andheri **Job Type**: Internship **Duration**: 3 Months **Company Overview**: Ergode IT Services Pvt. Ltd. Leverages 14+ years of e-commerce experience and AI driven solutions to help brands scale globally across 125+ marketplaces and our cost-effective model has supported over2500 brands,...

  • Partner Integration

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Paramount HR Full time

    Salary : up to 7Lpa Qualification: Graduates with Excellent Communication skills (English). Experience of minimum 2 Years **Position Overview**: The Techno Functional Associate will serve as the pri_mary_ partner support contact for e-commerce sellers and their solution providers, focusing on API integration and trouble_shooting_. This role requires a blend...

  • Field Sales Representative

    5 days ago

    Andheri, Mumbai, Maharashtra, India citiyano de solutions pvt ltd. Full time

    **Job Title: Field Sales Executive** **Location: Andheri, Mumbai (Field Role)** Experience: 0 - 1 year **Education: MBA/PG in Marketing & Sales** **Salary: Negotiable** Job Summary: We are seeking a highly motivated and energetic Field Sales Executive to join our Import-Export company based in Andheri, Mumbai. This is a client-facing, on-the-ground role...

  • E-Commerce Executive

    1 week ago

    Andheri West, Mumbai, Maharashtra, India MG Captures Full time ₹ 4,80,000 per year

    We are looking for a proactive and detail-oriented E-commerce Executive to manage and grow our online sales channels. The candidate will be responsible for product listings, inventory management, order processing, and ensuring smooth operations across various e-commerce platforms.Key Responsibilities:Manage product listings on e-commerce platforms (Amazon,...

  • E-commerce Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Flo Sleep Solutions Full time

    We are seeking a detail-oriented team player with exceptional judgment to manage listings and grow sales on Flipkart, Amazon and other online marketplaces. **RESPONSIBILITIES**: - Manage inventory on Flipkart, Pepperfry and Amazon and other online marketplaces - Create, manage, and optimize listings for all marketplaces - Research and identify new...

  • Order Processing Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Novus Life Sciences Pvt. Ltd. Full time

    **Job Overview** **Key Responsibilities** - Process daily orders from multiple online platforms (Flipkart, Shopify, etc.) - Coordinate with warehouse and logistics teams for timely dispatch and delivery. - Maintain accurate records of order statuses, returns, and cancellations. - Update inventory across platforms and reconcile discrepancies. - Generate and...

  • Digital Marketing Assistant

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Chargen Life Sciences LLP Full time

    About Our Company: **Job description** **Role & responsibilities** - **Partnership Development**: Build and maintain relationships with manufacturers and distributors for online product sales. - **Coordination**: Work with sellers and internal teams to manage inventory listings, website maintenance, and issue resolution. - **Market Research**: Identify top...

  • Tl - Home Loan Disbursement

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Fintech Pvt. Ltd. Full time

    Experience - 3+yrs of relevant experience Role Overview: The Home Loan Disbursement Officer is responsible for overseeing the efficient processing and disbursement of home loans. This includes verifying customer documentation, ensuring compliance with pre-disbursement conditions, coordinating with relevant teams, and managing customer queries to facilitate...