Partner Integration

Salary : up to 7Lpa
Qualification: Graduates with Excellent Communication skills (English).
Experience of minimum 2 Years

**Position Overview**:
The Techno Functional Associate will serve as the pri_mary_ partner support contact for e-commerce sellers and their solution providers, focusing on API integration and trouble_shooting_. This role requires a blend of technical proficiency and client-facing s_kill_s to ensure seamless integration and exceptional support.

**Key Responsibilities**:

- **Partner Support**: Act as the pri_mary_ solution provider for sellers and their solution providers/SPOCs, addressing technical issues and concerns related to API integration.
- **Technical Analysis**: Analyze code and perform API integrations, ensuring smooth connectivity between e-commerce tools and other systems.
- **Process Improvement**: Identify and implement process improvements, develop internal documentation, and contribute to a collaborative team environment.
- **Relationship Management**: Establish and maintain productive working relationships with current and potential sellers/partners.
- **Cross-functional Liaison**: Work with departments such as Customer Service, Site Merchandising, Category Management, Technical Support, Investigations, and Payments to resolve issues and answer questions.
- **Performance Metrics**: Maintain high performance metrics including quality, productivity, first contact resolution, and attendance.

**Key Responsibilities in Detail**:

- **API Integration and Trouble**_**shooting**_:

- Maintain API integrations between e-commerce tools and other systems.
- Troubleshoot and resolve API integration issues promptly.
- Provide technical support to internal teams and external partners regarding API usage and integration.
- Document integration processes, technical specifications, and user guides.
- **Solution Collaboration**:

- Work closely with solution providers to understand their API capabilities and limitations.
- Liaise with sellers to understand their e-commerce tool requirements and provide tailored solutions.
- **Continuous Improvement**:

- Stay updated with the latest trends and best practices in API integration and e-commerce technologies.
- Recommend and implement improvements to enhance integration efficiency and performance.

Techno Functional Associates with coding knowledge, neutral accent, good written and spoken communication s_kill_s in US English, and experience in client/seller interaction, particularly in the North American market.

**Qualifications**:

- **Experience**:

- Relevant: Minimum of 2 year for S02s, and 2+ years for S03s.
- Client/Seller Facing: Minimum of 1 year for S02s, and 2 years for S03s.
- **Technical S**_**kill**_**s**:

- Proficiency in programming languages such as C, C++, Java, HTML, JavaScript, SQL, and PeopleCode.
- Strong understanding of API integration and ability to maintain and troubleshoot API integrations between e-commerce tools and other systems.
- **Soft S**_**kill**_**s**:

- Proficiency in US English, with excellent written and oral communication s_kill_s.
- Strong customer orientation, attention to detail, and adaptability to changing business needs.
- Logical reasoning, data inte_rp_retation, and good data handling s_kill_s.

**Work Environment**:

- Demonstrate the ability to work independently while utilizing client’s knowledge base resources, policies, and procedures.

By joining our team, you will play a critical role in ensuring the smooth integration of e-commerce tools, providing exceptional support, and driving continuous improvements to enhance our service offerings.

**Job Types**: Full-time, Permanent

Pay: ₹100,000.00 - ₹700,000.00 per year

Schedule:

- Rotational shift

Work Location: In person