Customer Experience and Retention

Understand reasons for customer attrition and develop strategies to win them back. - Promote new offers, products, or services tailored to customer needs. - Maintain detailed records of calls, feedback, and follow-up actions. - Coordinate with sales and logistics teams to ensure smooth customer experience. - Achieve monthly and quarterly retention and...

We are seeking a Executive - Growth & Retention with hands-on experience in multi-channel marketing campaigns and customer engagement platforms. The ideal candidate will manage end-to-end campaign execution, ensure compliance across communication channels, and contribute to customer retention strategies.Key ResponsibilitiesPlan, execute, and optimize...

Identify and contact inactive or lost customers via phone, email, and CRM.Understand reasons for customer attrition and develop strategies to win them back.Promote new offers, products, or services tailored to customer needs.Maintain detailed records of calls, feedback, and follow-up actions.Coordinate with sales and logistics teams to ensure smooth customer...

About Fox Digit: We are a boutique marketing & advertising agency specialising in comprehensive marketing solutions across multiple platforms. From traditional channels like TV, including DRTV, to cuttingedge digital platforms, and everything in between such as OTT, radio, metro, airport, and outdoor advertising - incorporated in 2016 we have been...

Job Title:Growth- Astro and Customer Retention Department:Operations/ Growth Location:Sec 59, Noida Joining:ImmediateJob SummaryTheAstro Growth & Customer Retention Manageris responsible for driving astrologer performance, optimizing customer experience, and improving repeat engagement across the astrology platform. This role focuses on enhancing astrologer...

Design and implement customer retention strategies to improve repeat ordersOverall P&L management spanning across M-o-M GrowthOwn and manage CRM, loyalty, and referral programs to boost engagement.Traffic planning and management across categories Required Candidate profilecustomer lifecycle management (CLM) and CRM toolsData-driven mindset with hands-on...

Job Title: Growth- Astro and Customer RetentionDepartment: Operations/ GrowthLocation: Sec 59, NoidaJoining: ImmediateJob SummaryThe Astro Growth & Customer Retention Manager is responsible for driving astrologer performance, optimizing customer experience, and improving repeat engagement across the astrology platform. This role focuses on enhancing...

Job Title: Growth- Astro and Customer RetentionDepartment: Operations/ GrowthLocation: Sec 59, NoidaJoining: ImmediateJob SummaryThe Astro Growth & Customer Retention Manager is responsible for driving astrologer performance, optimizing customer experience, and improving repeat engagement across the astrology platform. This role focuses on enhancing...

Retention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...

Job Description Experience: 3+ years CTC: 10 LPA Responsibilities: Ownership of CRM Channel & Customer Retention: Take ownership of the CRM channel and customer retention efforts to drive long-term customer satisfaction and loyalty. Planning & Execution of CRM Channels: Develop and execute various CRM channels including email, notifications, SMS, WhatsApp,...