Customer Retention Specialist

7 days ago

Sector Chowk Metro Station Gurgaon DelhiNCR, India Fox Digit Consultants Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Fox Digit:

We are a boutique marketing & advertising agency specialising in comprehensive marketing

solutions across multiple platforms. From traditional channels like TV, including DRTV, to cuttingedge

digital platforms, and everything in between such as OTT, radio, metro, airport, and outdoor

advertising - incorporated in 2016 we have been serving global clients.

FoxDigit's vision is to deliver "beyond the contract" services to its customers. Our approach is to remain

focused on each customer's unique needs and craft solutions to support them achieve their business

goals faster.

We are in growth phase and looking for talent across our offices in Gurgaon / Bangalore who can become

an integral part of our growth story

Job Title: Customer Retention Specialist

Location: Gurgaon, Haryana

Position Overview:

Customer Service professional with 1–3 years of overall experience, including at least 1 year specifically

in Customer Retention.

The ideal candidate will be responsible for handling existing customer inquiries and ensuring positive

customer experience.

A strong focus on meeting both client and organizational goals is essential.

Key Responsibilities:

- Customer Communication: Act as the primary point of contact for existing customers, promptly

addressing inquiries, concerns, and requests via email, phone, and mail.

- Database Management: Maintain accurate and up-to-date customer records in the organization's

database. This includes entering new customer information, updating contact details, and tracking

communication history and engagement.

- Reporting and Analysis: Generate regular reports on customer activity, engagement trends, and

behavioral patterns. Analyze this data to identify opportunities for enhancing customer engagement

and retention.

- Customer Stewardship: Build and nurture relationships through consistent communication,

personalized outreach, and engagement activities. Keep customers informed about the impact of

their involvement and the organization's progress toward its goals.

- Collaborative Support: Work closely with other teams to support customer acquisition, engagement,

and retention efforts. Share insights and feedback based on customer interactions to enhance overall

strategy.

- Compliance: Ensure all customer-related processes comply with applicable laws, regulations, and

best practices regarding privacy, communication, and record-keeping.

- Service Level Adherence: Consistently meet or exceed client Service Level Agreements (SLAs).

- Continuous Improvement: Actively contribute to process improvements aimed at enhancing the

overall customer experience and satisfaction.

Qualifications:


• Currently pursuing or recently completed a bachelor's degree


• Strong interpersonal and communication skills.


• Prior experience in customer relations, customer service, sales, or related fields is preferred.


• Excellent communication skills in both English and Hindi (mandatory).


• Strong attention to detail and exceptional organizational abilities, with a proven capacity to

manage multiple priorities and meet deadlines effectively.


• Outstanding interpersonal skills, with the ability to engage professionally and empathetically

with customers and colleagues at all levels.


• Proficiency in Microsoft Office is essential.


• Key competencies include: collaboration and teamwork, initiative, and a strong sense of

accountability.


• Ability to multitask and work in a fast-paced environment.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and

experience to

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