Customer Retention Specialist

7 days ago

Sector Chowk Metro Station Gurgaon DelhiNCR, India Fox Digit Consultants Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Fox Digit:

We are a boutique marketing & advertising agency specialising in comprehensive marketing

solutions across multiple platforms. From traditional channels like TV, including DRTV, to cuttingedge

digital platforms, and everything in between such as OTT, radio, metro, airport, and outdoor

advertising - incorporated in 2016 we have been serving global clients.

FoxDigit's vision is to deliver "beyond the contract" services to its customers. Our approach is to remain

focused on each customer's unique needs and craft solutions to support them achieve their business

goals faster.

We are in growth phase and looking for talent across our offices in Gurgaon / Bangalore who can become

an integral part of our growth story

Job Title: Customer Retention Specialist

Location: Gurgaon, Haryana

Position Overview:

Customer Service professional with 1–3 years of overall experience, including at least 1 year specifically

in Customer Retention.

The ideal candidate will be responsible for handling existing customer inquiries and ensuring positive

customer experience.

A strong focus on meeting both client and organizational goals is essential.

Key Responsibilities:

- Customer Communication: Act as the primary point of contact for existing customers, promptly

addressing inquiries, concerns, and requests via email, phone, and mail.

- Database Management: Maintain accurate and up-to-date customer records in the organization's

database. This includes entering new customer information, updating contact details, and tracking

communication history and engagement.

- Reporting and Analysis: Generate regular reports on customer activity, engagement trends, and

behavioral patterns. Analyze this data to identify opportunities for enhancing customer engagement

and retention.

- Customer Stewardship: Build and nurture relationships through consistent communication,

personalized outreach, and engagement activities. Keep customers informed about the impact of

their involvement and the organization's progress toward its goals.

- Collaborative Support: Work closely with other teams to support customer acquisition, engagement,

and retention efforts. Share insights and feedback based on customer interactions to enhance overall

strategy.

- Compliance: Ensure all customer-related processes comply with applicable laws, regulations, and

best practices regarding privacy, communication, and record-keeping.

- Service Level Adherence: Consistently meet or exceed client Service Level Agreements (SLAs).

- Continuous Improvement: Actively contribute to process improvements aimed at enhancing the

overall customer experience and satisfaction.

Qualifications:


• Currently pursuing or recently completed a bachelor's degree


• Strong interpersonal and communication skills.


• Prior experience in customer relations, customer service, sales, or related fields is preferred.


• Excellent communication skills in both English and Hindi (mandatory).


• Strong attention to detail and exceptional organizational abilities, with a proven capacity to

manage multiple priorities and meet deadlines effectively.


• Outstanding interpersonal skills, with the ability to engage professionally and empathetically

with customers and colleagues at all levels.


• Proficiency in Microsoft Office is essential.


• Key competencies include: collaboration and teamwork, initiative, and a strong sense of

accountability.


• Ability to multitask and work in a fast-paced environment.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and

experience to

  • CRM and Customer Retention Specialist

    2 weeks ago

    Gurgaon, Haryana, India Rangreza Retail Services Private Limited Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    About ChokoreChokore is a fast-growing Indian accessories brand that blends elegance, innovation, and heritage. With a wide product range — from pocket squares and ties to sunglasses, hats, and perfumes — we design for modern India. At Chokore, we're building more than products — we're building moments of identity, confidence, and culture.We are now...

  • Retention Marketing Specialist

    3 days ago

    Delhi, Delhi, India Sneakare Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description-Retention Marketing SpecialistLocation:Kirti Nagar DelhiDepartment:MarketingReports to:Marketing headRole OverviewAs a Retention Marketing Specialist, you will be responsible for building, executing, and optimizing Sneakare's email and WhatsApp marketing strategy. Your role will be to design personalized customer journeys, create engaging...

  • Customer Experience and Retention

    3 days ago

    Delhi, NCR, India ZEE Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Retention & CRM StrategyDevelop and execute retention strategies to reduce churn and increase repeat purchases.Build customer lifecycle programs.Design and manage loyalty or rewards programs to maximize customer lifetime value (CLV). Required Candidate profileGrowth & Revenue MaximizationIdentify and drive growth opportunities across existing customer...

  • Retention/CRM Specialist

    3 days ago

    Delhi, India Truemeds Full time

    Role:Retention Specialist (Customer Life cycle Management)Location:Powai, Mumbai ( )Kindly note that this will be a Work form Office OpportunityWorking days:5 days working (Monday to Friday)Position Overview:We are looking for a Retention Specialist (CLM) to help accelerate our efforts and strategy around engaging and retaining existing customers and...

  • Urgent: Retention Marketing Specialist

    3 weeks ago

    Delhi, India Sneakare Full time

    Job Description Job Description- Retention Marketing Specialist Location: Kirti Nagar Delhi Department: Marketing Reports to: Marketing head Role Overview As aRetention Marketing Specialist, you will be responsible for building, executing, and optimizing Sneakare'semail and WhatsApp marketing strategy. Your role will be to design personalized customer...

  • Retention Specialist

    4 days ago

    Gurgaon, Haryana, India CoverYou Full time ₹ 8,40,000 per year

    Job Description: Retention Consultant – Eternity Product (Invite-Only)Overview:CoverYou is India's fastest-growing Insurance intermediary, and we're on a mission to redefine client retention. The Eternity Product is an exclusive, invite-only offering, and we are building a high-performing Retention Team to ensure our clients get unmatched value and...

  • Customer Success Specialist

    1 day ago

    Chandni Chowk, Delhi, Delhi, India Pranav Creations Pvt Ltd Full time ₹ 30,00,000 - ₹ 40,00,000 per year

    Customer Success Specialist – KRA & KPIAbout the RoleHelping customers get the most value out of a product or service.Building strong relationships to ensure retention and satisfaction.Acting as a bridge between the customer and internal teams (sales, support, product, etc.).Key ResponsibilitiesOnboarding New Customers o Guide new clients through setup and...

  • Retention & Email Marketing Specialist

    4 weeks ago

    Gurgaon, India Pocketpills Full time

    About Pocketpills We’re a healthcare platform for humans, designed for real life. Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and entirely human. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower...

  • Retention & email marketing specialist

    4 weeks ago

    Gurgaon, India Pocketpills Full time

    About PocketpillsWe’re a healthcare platform for humans, designed for real life.Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and entirely human. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our...

  • Retention Marketing Specialist

    3 weeks ago

    New Delhi, India Sotrue Full time

    Job DescriptionBrand: SotrueLocation: Sector 6, Noida (In-Office)Role: Retention Marketing SpecialistAbout Us:Sotrue is India’s first glow-first beauty brand, reimagining glow not just as a finish but as a feeling. We create effortless, everyday skincare–makeup hybrids made for Indian skin tones, climates, and lifestyles.Built for the women of Bharat who...