Executive - Growth & Retention

3 days ago

Delhi NCR, India Idreambiz Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a Executive - Growth & Retention with hands-on experience in multi-channel marketing campaigns and customer engagement platforms. The ideal candidate will manage end-to-end campaign execution, ensure compliance across communication channels, and contribute to customer retention strategies.

Key Responsibilities

  • Plan, execute, and optimize multi-channel campaigns across Push Notifications, WhatsApp, Email, SMS, and In-App messages.
  • Work on engagement platforms such as WebEngage or any of these- Infobip, mCarbon, Karix to deliver targeted campaigns.
  • Handle RCH (Regulatory Communication Handling) to ensure campaigns adhere to compliance requirements.
  • Manage SMS DLT approvals and WhatsApp message whitelisting before campaign execution.
  • Monitor campaign performance and provide actionable insights for improving customer retention and engagement.
  • Collaborate with cross-functional teams (Product, Marketing, Customer Success) to implement effective engagement strategies.
  • Explore and adopt new platform features to enhance user journeys and personalization.

Requirements

  • 2yrs - 4yrs of experience in CRM, campaign management, or customer retention marketing.
  • Strong knowledge of platforms like WebEngage or any of these- Infobip, mCarbon, Karix (or similar).
  • Familiarity with RCH, DLT, and WhatsApp compliance processes.
  • Analytical mindset with the ability to track, measure, and improve campaign performance.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple campaigns simultaneously.

Why Join Us?

  • Opportunity to work on leading engagement platforms and multi-channel campaigns.
  • Be part of a fast-growing, dynamic team that values innovation and learning.
  • Contribute directly to shaping customer retention and growth strategies.
  • 5day work in week.

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