Retention Specialist

2 days ago

Delhi India Zafify Full time

Job Description Experience: 3+ years CTC: 10 LPA Responsibilities: Ownership of CRM Channel & Customer Retention: Take ownership of the CRM channel and customer retention efforts to drive long-term customer satisfaction and loyalty. Planning & Execution of CRM Channels: Develop and execute various CRM channels including email, notifications, SMS, WhatsApp, app push notifications, web personalization, etc., ensuring alignment with retention goals and objectives. Weekly Discussions with CRM POC: Engage in weekly discussions with the point of contact (POC) of the CRM team to strategize and execute growth campaigns effectively. Utilize Customer Feedback: Gather and utilize customer feedback to drive continuous improvement initiatives aimed at enhancing customer satisfaction and retention rates. Journey Automation: Implement journey automation strategies across all CRM channels to streamline customer interactions and improve overall engagement. Monitor Industry Trends: Continuously monitor industry trends and best practices in CRM and retention marketing to inform and optimize strategies and tactics. Campaign Performance Analysis: Analyze the performance of marketing campaigns, including email metrics, conversion rates, and retention rates, to evaluate effectiveness and ROI. Data Analysis and Reporting: Utilize analytics tools to track and measure key metrics related to conversion rates, customer engagement, and retention. Generate reports and provide insights to stakeholders on performance trends and opportunities for improvement. Develop Best Practices: Develop best practices for email, SMS, and other CRM channels to share with stakeholders across the organization, including creative and marketing teams. Qualifications: Bachelor's degree in Marketing, Business Administration, or related field. Proven experience working with CRM platforms such as CleverTap (1stpreference) WebEngage or MoEngage. Strong understanding of CRM principles, customer segmentation, and retention strategies. Excellent analytical skills with the ability to interpret data and generate actionable insights. Experience in planning and executing CRM campaigns across multiple channels. Familiarity with journey automation and personalization techniques. Ability to stay updated on industry trends and best practices in CRM and retention marketing. Effective communication and collaboration skills, with the ability to work cross-functionally. Detail-oriented with a focus on continuous improvement and optimization.

  • Urgent: Retention Marketing Specialist

    2 weeks ago

    Delhi, India Sneakare Full time

    Job Description Job Description- Retention Marketing Specialist Location: Kirti Nagar Delhi Department: Marketing Reports to: Marketing head Role Overview As aRetention Marketing Specialist, you will be responsible for building, executing, and optimizing Sneakare'semail and WhatsApp marketing strategy. Your role will be to design personalized customer...

  • Retention Marketing Specialist

    2 weeks ago

    New Delhi, India Sotrue Full time

    Job DescriptionBrand: SotrueLocation: Sector 6, Noida (In-Office)Role: Retention Marketing SpecialistAbout Us:Sotrue is India’s first glow-first beauty brand, reimagining glow not just as a finish but as a feeling. We create effortless, everyday skincare–makeup hybrids made for Indian skin tones, climates, and lifestyles.Built for the women of Bharat who...

  • Retention Marketing Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad Sotrue Full time

    Job DescriptionBrand: SotrueLocation: Sector 6, Noida (In-Office)Role: Retention Marketing SpecialistAbout Us:Sotrue is India’s first glow-first beauty brand, reimagining glow not just as a finish but as a feeling. We create effortless, everyday skincare–makeup hybrids made for Indian skin tones, climates, and lifestyles.Built for the women of Bharat who...

  • Retention/CRM Specialist

    2 weeks ago

    New Delhi, India Truemeds Full time

    Role:Retention Specialist (Customer Life cycle Management) Location:Powai, Mumbai ( https://goo.gl/maps/qnuQ889vpSUbgZn88 ) Kindly note that this will be a Work form Office Opportunity Working days:5 days working (Monday to Friday)Position Overview: We are looking for a Retention Specialist (CLM) to help accelerate our efforts and strategy around engaging...

  • Retention Marketing Specialist

    2 weeks ago

    New Delhi, India Sotrue Full time

    Job Description Brand:Sotrue Location:Sector 6, Noida (In-Office) Role:Retention Marketing Specialist About Us: Sotrue is India’s firstglow-first beauty brand , reimagining glow not just as a finish but as a feeling. We create effortless, everyday skincare–makeup hybrids made for Indian skin tones, climates, and lifestyles. Built for the women of Bharat...

  • Retention & Email Marketing Specialist

    3 weeks ago

    New Delhi, India Pocketpills Full time

    About PocketpillsWe’re a healthcare platform for humans, designed for real life. Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and entirely human. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower...

  • Retention Specialist

    1 week ago

    Mumbai, India Qrata Full time

    Job Description Job Title - Associate Manager/Manager - Marketing & Communications Role Overview - Retention Marketing - Associate Manager / Manager to lead CRM growth across paid channels (SMS, WhatsApp, RCS, and more). This role is pivotal in driving both Visit and Revenue contributions during Sale and BAU (Business-as-Usual) periods, while also...

  • Customer Retention Manager

    2 weeks ago

    Delhi, India Applicantz Full time

    THIS IS A 6 Months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing...

  • Retention & Email Marketing Specialist

    3 weeks ago

    Gurugram, Haryana, India, IN Pocketpills Full time

    About PocketpillsWe’re a healthcare platform for humans, designed for real life.Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and entirely human. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our...

  • Retention Specialist

    2 weeks ago

    New Delhi, India Qrata Full time

    Job Title - Associate Manager/Manager - Marketing & CommunicationsRole Overview - Retention Marketing - Associate Manager / Manager to lead CRM growth across paid channels (SMS, WhatsApp, RCS, and more). This role is pivotal in driving both Visit and Revenue contributions during Sale and BAU (Business-as-Usual) periods, while also spearheading innovation,...