Retention Specialist

4 weeks ago

Delhi India Zafify Full time

Job Description Experience: 3+ years CTC: 10 LPA Responsibilities: Ownership of CRM Channel & Customer Retention: Take ownership of the CRM channel and customer retention efforts to drive long-term customer satisfaction and loyalty. Planning & Execution of CRM Channels: Develop and execute various CRM channels including email, notifications, SMS, WhatsApp, app push notifications, web personalization, etc., ensuring alignment with retention goals and objectives. Weekly Discussions with CRM POC: Engage in weekly discussions with the point of contact (POC) of the CRM team to strategize and execute growth campaigns effectively. Utilize Customer Feedback: Gather and utilize customer feedback to drive continuous improvement initiatives aimed at enhancing customer satisfaction and retention rates. Journey Automation: Implement journey automation strategies across all CRM channels to streamline customer interactions and improve overall engagement. Monitor Industry Trends: Continuously monitor industry trends and best practices in CRM and retention marketing to inform and optimize strategies and tactics. Campaign Performance Analysis: Analyze the performance of marketing campaigns, including email metrics, conversion rates, and retention rates, to evaluate effectiveness and ROI. Data Analysis and Reporting: Utilize analytics tools to track and measure key metrics related to conversion rates, customer engagement, and retention. Generate reports and provide insights to stakeholders on performance trends and opportunities for improvement. Develop Best Practices: Develop best practices for email, SMS, and other CRM channels to share with stakeholders across the organization, including creative and marketing teams. Qualifications: Bachelor's degree in Marketing, Business Administration, or related field. Proven experience working with CRM platforms such as CleverTap (1stpreference) WebEngage or MoEngage. Strong understanding of CRM principles, customer segmentation, and retention strategies. Excellent analytical skills with the ability to interpret data and generate actionable insights. Experience in planning and executing CRM campaigns across multiple channels. Familiarity with journey automation and personalization techniques. Ability to stay updated on industry trends and best practices in CRM and retention marketing. Effective communication and collaboration skills, with the ability to work cross-functionally. Detail-oriented with a focus on continuous improvement and optimization.

  • Retention Specialist

    14 hours ago

    India Weekday AI Full time

    This role is for one of the Weekday s clients Location Ahmedabad JobType full-time As a Retention Specialist you will work closely with marketing product CRM and data teams to design and execute retention-focused initiatives You will leverage WebEngage to segment audiences build targeted journeys run lifecycle campaigns and continuously monitor performance...

  • Customer Retention

    1 week ago

    India GaneshaSpeaks.com Full time

    Company Description GaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands online. The company aims to provide accurate and reliable astrological advice and wellness solutions to its clients. Role Description...

  • Customer Retention

    2 weeks ago

    Delhi, India GaneshaSpeaks.com Full time

    Company DescriptionGaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands online. The company aims to provide accurate and reliable astrological advice and wellness solutions to its clients.Role DescriptionThis...

  • Customer Retention

    1 week ago

    New Delhi, India GaneshaSpeaks.com Full time

    Company Description GaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands online. The company aims to provide accurate and reliable astrological advice and wellness solutions to its clients.Role Description...

  • Retention Specialist

    2 weeks ago

    Delhi, India Qrata Full time

    Job Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...

  • Retention Specialist

    2 weeks ago

    Delhi, India Qrata Full time

    Job Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...

  • Retention Specialist

    2 weeks ago

    Delhi, Delhi, India Zafify Full time ₹ 1,00,000 per year

    Experience:3+ yearsCTC:10 LPAResponsibilities:• Ownership ofCRM Channel & Customer Retention: Take ownership of the CRM channel and customer retention efforts to drive long-term customer satisfaction and loyalty.•Planning & Execution of CRM Channels: Develop and execute various CRM channels including email, notifications, SMS, WhatsApp, app push...

  • D2C Online Sales

    4 days ago

    Ahmedabad, India GaneshaSpeaks.com Full time

    Job Description Company Description GaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands Astrology & Wellness Tech Platform. The company aims to provide accurate and reliable astrological advice and wellness...

  • Retention Specialist

    2 weeks ago

    New Delhi, India Qrata Full time

    Job Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...

  • Affiliate & Retention Manager (iGaming)

    2 weeks ago

    India Valor.Partners Full time

    We are looking for a specialist who can combine partner management with player retention. A strong understanding of the iGaming market, analytics, and effective communication is essential.Responsibilities:- manage affiliate partners: acquisition, negotiations, and traffic optimization;- analyze channels and performance metrics, prepare reports;- develop and...