Retention Specialist
15 hours ago
This role is for one of the Weekday s clients Location Ahmedabad JobType full-time As a Retention Specialist you will work closely with marketing product CRM and data teams to design and execute retention-focused initiatives You will leverage WebEngage to segment audiences build targeted journeys run lifecycle campaigns and continuously monitor performance metrics This role involves owning the customer lifecycle from onboarding to active engagement repeat conversions and churn recovery You will use insights user behavior data and experimentation to craft communication that resonates with diverse customer segments Your goal is to ensure that every user receives relevant timely and value-driven experiences that deepen brand connection You will also contribute to retention strategy discussions by offering data-driven recommendations and customer insights Requirements Key Responsibilities Develop and implement customer retention strategies using WebEngage focusing on personalized journeys and automated workflows Analyze customer behavior cohort data funnel performance and lifecycle trends to identify opportunities for improvement Create and optimize trigger-based campaigns across email push notifications SMS WhatsApp and in-app channels Build audience segments and dynamic customer lists based on purchase patterns engagement levels and user attributes Collaborate with marketing and product teams to align communication with user experience improvements new feature releases and promotional plans Execute A B tests to evaluate messaging timing segmentation and channel effectiveness Monitor campaign performance prepare retention dashboards and translate data insights into actionable recommendations Reduce churn by building reactivation journeys for dormant at-risk and high-value customer groups Ensure consistent brand communication across all channels while maintaining a customer-first approach Recommend improvements to the retention funnel and customer lifecycle based on performance metrics and business goals Track industry trends best practices and emerging tools in retention marketing to enhance strategy Work cross-functionally to ensure smooth execution of retention activities and operational reliability of marketing automation tools What Makes You a Great Fit You have strong hands-on experience in WebEngage or similar retention automation platforms You possess a deep understanding of customer lifecycle stages segmentation and behavioral analytics You have a data-driven approach to problem-solving and can translate insights into effective retention strategies You are comfortable managing multi-channel retention campaigns and optimizing them for maximum engagement You communicate clearly work collaboratively and manage multiple tasks in a fast-paced environment You bring creativity in crafting customer messaging and strategic thinking in building lifecycle flows You show ownership proactivity and a strong desire to improve customer loyalty and overall platform retention You thrive on experimentation continuous learning and delivering measurable results
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Customer Retention
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India GaneshaSpeaks.com Full timeCompany Description GaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands online. The company aims to provide accurate and reliable astrological advice and wellness solutions to its clients. Role Description...
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Retention Specialist
4 weeks ago
Delhi, India Zafify Full timeJob Description Experience: 3+ years CTC: 10 LPA Responsibilities: Ownership of CRM Channel & Customer Retention: Take ownership of the CRM channel and customer retention efforts to drive long-term customer satisfaction and loyalty. Planning & Execution of CRM Channels: Develop and execute various CRM channels including email, notifications, SMS, WhatsApp,...
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D2C Online Sales
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Ahmedabad, India GaneshaSpeaks.com Full timeJob Description Company Description GaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands Astrology & Wellness Tech Platform. The company aims to provide accurate and reliable astrological advice and wellness...
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Affiliate & Retention Manager (iGaming)
2 weeks ago
India Valor.Partners Full timeWe are looking for a specialist who can combine partner management with player retention. A strong understanding of the iGaming market, analytics, and effective communication is essential.Responsibilities:- manage affiliate partners: acquisition, negotiations, and traffic optimization;- analyze channels and performance metrics, prepare reports;- develop and...
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Affiliate & Retention Manager (iGaming)
2 weeks ago
India Valor.Partners Full timeWe are looking for a specialist who can combine partner management with player retention. A strong understanding of the iGaming market, analytics, and effective communication is essential. Responsibilities: - manage affiliate partners: acquisition, negotiations, and traffic optimization; - analyze channels and performance metrics, prepare reports; - develop...
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Affiliate & Retention Manager (iGaming)
1 week ago
India Valor.Partners Full timeWe are looking for a specialist who can combine partner management with player retention. A strong understanding of the iGaming market, analytics, and effective communication is essential. Responsibilities: - manage affiliate partners: acquisition, negotiations, and traffic optimization; - analyze channels and performance metrics, prepare reports; - develop...
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Affiliate & Retention Manager (iGaming)
2 weeks ago
India Valor.Partners Full timeWe are looking for a specialist who can combine partner management with player retention. A strong understanding of the iGaming market, analytics, and effective communication is essential. analyze channels and performance metrics, prepare reports; - work with bonuses, promotions, reactivation, and LTV growth; - experience in iGaming in either affiliate or...
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Senior Manager
2 weeks ago
India GIVA Full timeJob Title: Senior Manager, Customer Retention & Revenue As the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the strategy,...
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Senior Manager
2 weeks ago
India GIVA Full timeJob Title: Senior Manager, Customer Retention & Revenue Job Summary As the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the...
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Customer Retention/ Email Marketing
1 week ago
Delhi, India Wesolveforyou Full timeJob Description WeSolveForYou is a dynamic team of strategy-driven professionals dedicated to helping businesses achieve exponential sales growth. Through our Omni Channel approach, we diversify online and offline channels, optimize sales strategies, and position products effectively for target customers. Our services encompass brand presence enhancement,...
