Travel Consultant

3 days ago

Gandhinagar, Gujarat, India Trawill Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview:

We're looking for a highly motivated, customer-obsessed, and performance-driven Travel Consultant to

join our core team at Trawill. In this role, You'll be responsible for driving revenue by converting inbound

leads, upselling/cross-selling travel packages, understanding customer's travel needs, crafting

customized luxury travel plans, and delivering a flawless journey from planning to post-trip follow-up.

This is a role for someone who thrives on consultative selling, enjoys designing meaningful travel

experiences, and is looking for long-term growth within a fast-evolving travel startup.

Key Responsibilities:

  • Convert qualified leads into successful bookings through insightful consultation and persuasive selling.
  • Design and customize interest-based travel itineraries that align with client preferences and budgets.
  • Provide expert advice on destinations, accommodations, activities, visas, and flights.
  • Own the entire sales cycle from inquiry to booking, on-trip support, and post-trip feedback.
  • Consistently follow up via calls, WhatsApp, and email to drive timely conversions.
  • Upsell and cross-sell relevant add-ons and premium experiences to increase revenue per client.
  • Maintain accurate and up-to-date records in the CRM; ensure high standards of process hygiene.
  • Follow internal SOPs diligently across communication, documentation, and coordination workflows.
  • Leverage AI tools (e.g., ChatGPT, itinerary builders) to streamline proposals and improve efficiency.
  • Ensure post-sales service excellence by proactively resolving client queries or trip-related issues.
  • Take complete ownership of assigned tasks and consistently meet or exceed performance targets.

Experience:

  • Minimum 3 years of experience in B2C/B2B travel sales, tourism, or hospitality.
  • Strong exposure to international destinations, customer servicing, and package pricing.

Skills:

  • Excellent communication, negotiation and persuasion skills.
  • Comfortable using AI-based tools (ChatGPT, itinerary generators, etc.) for travel planning and communication.
  • Strong grasp of CRM platforms.
  • Self-disciplined, organized, and goal-oriented.
  • Comfortable working in a target-driven and fast-paced environment.

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