Customer Support Officer

15 hours ago

Chennai, Tamil Nadu, India Zigsaw Full time ₹ 3,00,000 - ₹ 9,00,000 per year
Roles/Responsibilities: This job is ideal for those who are passionate about learning, and meeting new people and will suit people who enjoy working in a challenging and target-driven environment. The CSO's role and responsibilities will include and is not restricted to the following.
• Generate footfalls, online meetings, applicants, and enrolment through telemarketing/ participating in events / visiting schools and colleges in the region
• Interact and advise potential candidates about international study opportunities, the application process, and work opportunities.
• Should ensure a high rate of conversion from lead generation into applicant and/or enrolments
• Deliver a session on "International Study and Work opportunities" to relevant audiences.
• Ensure that required follow-up activities are carried on in time with customers and to ensure business development.
• Work closely with the counseling team, operations team, and student to ensure applications are processed in a timely and accurate manner
• Should ensure that the management is aware of market feedback and trends in the student community.
• Ensure that student records are maintained in an effective manner and necessary followups are undertaken to ensure that the student receives his/her offers in time.
• Must constantly upgrade his/ her on destinations, universities, and their courses.
• Must be aware of the visa process/ required information to effectively complete the assigned tasks.
• Undertake outstation and Campus visits to promote the services of the company.
• Ensure that all required reports are submitted in time and accurately.
• Effective use of the internal Software
• Preparing accurate sales forecasts to assist the company in making sound business decisions.
• Recommending and implementing improvements to current sales practices and procedures as needed Good communication and Negotiable skills is required. Female Candidates Only Exp: Fresher interested in Sales with good communication or experienced  Office Timing: 9.30 am to 6 pm. Work days: Monday to Saturday Work from office opportunityEducation/Experience Qualifications and Experience Required
• Graduation or Post Graduation in any field.
• At least 3 to 5 years of experience in sales is essential Skills Required
• Problem-solving skills
• Excellent communication and listening skills
• Confidence and Presentation skills
• Should be result oriented and able to work under pressure to meet the target
• Interpersonal skills
• Independent and self-motivated
• Positive attitude
• Exceptional customer service skills
• An open-mind and sensitive approach when dealing with people Documents required for interview: Shortlisted candidates will be required to bring with them: 1. Original and one set of copies of Educational Qualification Certificates 2. One passport-size photograph 3. Latest salary statement from current or last employer and the latest IT returns/ bank statement reflecting credit of earlier salaries 4. Advice referees listed in the CV that they will be contacted by phone, email, or letter for reference.

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