Customer Support Executive
2 days ago
Company: Inner Sanctum LLP
Position: Customer Support Executive
Location: Chennai (On-site)
Experience: 1 - 3 years
Employment Type: Full-Time
Work Schedule :
Monday to Saturday: Work from Office
Sunday: Work from Home
(Note: 1 Sunday per month will require working from the office)
Week Off: 1 fixed weekday off
Key Responsibilities:
- - Handle soft calls with clients for coordination, follow-ups, and support
- - Manage and respond to daily email communications professionally and promptly
- - Maintain accurate records of client interactions using internal tools or CRM
- - Ensure smooth and timely client servicing and communication clearance
- - Collaborate with internal teams to deliver a seamless client experience
- - Be available on weekends, with Sunday WFH (except once a month from office)
- - Support occasional client calls based on requirements
Requirements:
- years of experience in customer support or client-facing roles
- - Strong communication skills both verbal and written
- - Proficiency in Gmail, Google Sheets, and CRM tools
- - Professional, organized, and client-oriented
- - Comfortable working on weekends with a weekday off as compensation
-
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