Customer Support Executive

23 hours ago

Chennai, Tamil Nadu, India Sre Kumar Infrastructure Full time ₹ 3,60,000 per year

Job Title: Customer Support Executive(Male Candidate Only)

Location: Chennai

Reports To: Sales Head

Job Type: Full-Time

Salary: ₹30,000 per month take home

Role Overview:

The Customer Support Executive will be the first point of contact for customers, ensuring timely resolution of their queries, complaints, and requests. The role requires strong communication skills, empathy, and problem-solving ability to deliver a positive customer experience.

Key Responsibilities:

· Handle inbound and outbound calls, emails, and chat support.

· Respond to customer queries promptly, accurately, and professionally.

· Maintain detailed and accurate records of customer interactions in CRM.

· Collect all the documents from customer post sales

· Escalate complex issues to higher support levels and ensure timely follow-up.

· Assist customers with product/service information, troubleshooting, and after-sales support.

· Gather customer feedback and share insights with the management team for process improvement.

· Meet defined KPIs such as response time, resolution time, and customer satisfaction scores.

· Maintain a customer-centric approach while upholding company policies.

Qualifications & Skills:

· Bachelor's degree in any discipline (preferred: Business Administration, Marketing, or related field).

· 0–2 years of experience in customer service, sales support, or related roles. Fresher's with strong communication skills are welcome.

· Excellent verbal and written communication skills in English (and local language if required).

· Ability to handle pressure and multitask effectively.

· Strong problem-solving and conflict-resolution skills.

· Basic computer skills and familiarity with CRM software or ticketing tools.

Key Competencies:

· Empathy and patience while dealing with customers.

· Active listening and interpersonal skills.

· Attention to detail and accuracy.

· Positive attitude and a team player.

· Willingness to learn and adapt quickly.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement

  • Customer support

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer support

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...

  • Customer Care executive

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job descriptionJob Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Shriram Fortune Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionShriram Fortune is the specialized wealth management division of the Shriram Group. Our mission is to provide tailored financial solutions for High and Ultra-High Net Worth individuals. We prioritize understanding our clients' financial landscapes to uncover opportunities and navigate risks. Our team of seasoned wealth managers is...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Shaadi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company Description, the world's No.1 Matchmaking platform, pioneered online personals at the turn of the century and has continued to lead the space for 20 years. Our vision is to help people find a life partner, discover love, and share joy. With over 7 million success stories, we have touched the lives of over 50 million people globally. We have been...

  • Customer Support Executive

    20 hours ago

    Chennai, Tamil Nadu, India Shakuniya Solutions Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    𝗛𝗶𝗿𝗶𝗻𝗴: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 – 𝗖𝗵𝗲𝗻𝗻𝗮𝗶 (𝗪𝗙𝗢, 𝟲 𝗗𝗮𝘆𝘀)Shakuniya Solutions is looking for a Customer Support Executive to join our team𝗔𝗯𝗼𝘂𝘁 𝗨𝘀:We provide end-to-end SaaS solutions across Live...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Staffinghunt Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    This is a full time on site role for customer support executive located in Chennai.Candidate is responsible for providing customer support which involves the online customer support.Candidate should have minimum Six months experience in voice process.Should have very good communication skills in English.Candidate should speak multiple languages (Telugu or...

  • Customer Support Executive

    3 days ago

    Chennai, Tamil Nadu, India Tvm Infotech Full time ₹ 1,80,000 - ₹ 4,50,000 per year

    We are urgently hiring Customer Support Executives (Voice Process) for VI Postpaid. If you have strong communication skills and are looking to build a career in customer service, this is the right opportunity

  • Customer Support Executive

    6 days ago

    Chennai, Tamil Nadu, India Lions Workforce Solutions Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    RJob Title: Customer Support Executive (Work from Home Chennai Based)Location: Remote (Work from Home) Occasional on-site visits within nearby Chennai locations requiredJob Type: Full-TimeExperience: Fresher / ExperiencedSalary: 15,000 18,000 per monthWorking Days: Monday to SaturdayWorking Hours: 10:00 AM – 6:00 PMJob Role:As a Customer Support Executive,...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Future Jobs Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Urgent requirement for Customer Support Executive - Chennai, Salary: Best in industry -> Min. 1 Yr in Customer service in Voice process -> Should know any one Language like Hindi or Telugu or Kannada Pls share to frnds Required Candidate profile-> Min. 1 Yr in Customer service in Voice process -> Should know any one Language like Hindi or Telugu or...