Customer Support Executive

21 hours ago

Chennai, Tamil Nadu, India Sre Kumar Infrastructure Full time ₹ 3,60,000 per year

Job Title: Customer Support Executive(Male Candidate Only)

Location: Chennai

Reports To: Sales Head

Job Type: Full-Time

Salary: ₹30,000 per month take home

Role Overview:

The Customer Support Executive will be the first point of contact for customers, ensuring timely resolution of their queries, complaints, and requests. The role requires strong communication skills, empathy, and problem-solving ability to deliver a positive customer experience.

Key Responsibilities:

· Handle inbound and outbound calls, emails, and chat support.

· Respond to customer queries promptly, accurately, and professionally.

· Maintain detailed and accurate records of customer interactions in CRM.

· Collect all the documents from customer post sales

· Escalate complex issues to higher support levels and ensure timely follow-up.

· Assist customers with product/service information, troubleshooting, and after-sales support.

· Gather customer feedback and share insights with the management team for process improvement.

· Meet defined KPIs such as response time, resolution time, and customer satisfaction scores.

· Maintain a customer-centric approach while upholding company policies.

Qualifications & Skills:

· Bachelor's degree in any discipline (preferred: Business Administration, Marketing, or related field).

· 0–2 years of experience in customer service, sales support, or related roles. Fresher's with strong communication skills are welcome.

· Excellent verbal and written communication skills in English (and local language if required).

· Ability to handle pressure and multitask effectively.

· Strong problem-solving and conflict-resolution skills.

· Basic computer skills and familiarity with CRM software or ticketing tools.

Key Competencies:

· Empathy and patience while dealing with customers.

· Active listening and interpersonal skills.

· Attention to detail and accuracy.

· Positive attitude and a team player.

· Willingness to learn and adapt quickly.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement

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