Customer Success Intern

8 hours ago

Bengaluru, Karnataka, India BusinessOnBot Full time ₹ 1,80,000 - ₹ 3,00,000 per year

About Us We are a Y Combinator backed company (YC W21) and have closed our pre-series A round. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi etc. to add to our team.

In 2025, Businessonbot has grown 20% MoM, March'25, MRR and inched towards profitability in Q1 of FY 2025. We target a massive wave of D2C businesses in India. In the year 2025, we are the market leader in our domain. There's never been a more exciting time to be in BusinessOnBot.

We are on a mission to help a million+ consumer brands with automated sales and user acquisition via omni channels (WhatsApp/Instagram/Email and SMS)

Position Overview: We are looking for a Customer Success Intern who will play a key role in ensuring our clients achieve their business goals using BusinessOnBot's solutions. You will act as a trusted product advisor, helping clients understand, adopt, and get the most out of our platform. This internship offers hands-on experience in client relationship management, product analytics, and customer engagement — ideal for someone with strong communication skills, curiosity about SaaS products, enjoy talking to clients, and a drive to learn in a fast-paced environment.

Key Responsibilities:

  • Act as a product advisor to clients, helping them achieve their business goals and success metrics.
  • Manage client relationships and set clear expectations to ensure satisfaction and trust.
  • Be goal-oriented and data-driven—track key success metrics like CSAT, NPS, adoption, and usage.
  • Analyze customer data to identify insights and improve the end-user experience.
  • Gather and convey product feedback and feature suggestions to the technical teams to help shape the product roadmap.
  • Educate clients on BusinessOnBot's Dashboard, reporting structures, and relevant platform features.

Skills and Qualifications:

  • Someone willing to work in the office for 6 months of duration
  • Excellent communication skills, both written and verbal.
  • High attention to detail and accuracy in documentation.
  • A customer-oriented mindset with a focus on providing solutions.
  • Strong product thinking and curiosity about how tech products create impact.
  • Proven ability to negotiate and engage effectively with clients.
  • Demonstrates empathy and a deep understanding of customer perspectives.
  • Analytical mindset with the ability to interpret data and collaborate with multiple stakeholders.

Benefits:

  • Paid Internship (Based on performance variable pay is applicable)
  • Internship Completion Certificate
  • Access to standard company benefits.
  • Opportunities for career growth and skill development.

Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, they will also be paid a performance-linked incentive (₹ 15000 fixed + ₹ 10000 variable)

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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