Customer Success Intern

15 hours ago

Bengaluru, Karnataka, India Airlearn Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title:
Customer Success Intern

Location:
Bangalore, India (On-site)

Internship Duration:
3 months

Start Date:
Immediate or as per availability

Role Overview:

As a
Customer Success Intern
, you will be the
first line of interaction
with our learners, ensuring their
onboarding, satisfaction, and retention
throughout their journey with Airlearn. This is a
high-impact, learner-facing role
suitable for someone with a background in
sales, relationship management, and communication
, even from a
non-tech background
.

We're looking for a motivated individual who is eager to
solve problems, build trust with users, and contribute to user growth and retention
.

Key Responsibilities:

  • Customer Onboarding:
    Guide new users through the onboarding process using internal tools and portals to ensure a smooth start to their learning journey.
  • Relationship Building:
    Engage regularly with learners to build strong, lasting relationships and enhance user experience.
  • Sales Collaboration:
    Work with the sales and marketing teams to ensure seamless post-sale transitions and onboarding.
  • User Issue Resolution:
    Respond to user queries through email/chat and escalate issues when necessary.
  • Feedback Handling:
    Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
  • Knowledge Base Support:
    Help maintain and improve support documentation and FAQs to proactively assist customers.
  • Usage Tracking:
    Monitor learner activity and engagement metrics to identify and reach out to at-risk users.
  • Cross-functional Coordination:
    Liaise with product, content, and tech teams to relay customer feedback and influence product improvements.

Required Qualifications & Skills:

  • Education:
    Recent graduate (any discipline). Non-technical backgrounds are welcome.
  • Experience:
  • At least
    one prior internship in sales
    or customer-facing roles is
    mandatory
    .
  • Experience with
    user onboarding tools or CRM portals.
  • Soft Skills:
  • Excellent
    spoken and written communication
    skills in English.
  • Strong
    relationship-building
    and
    interpersonal
    skills.
  • A
    customer-first
    mindset and empathetic approach to resolving queries.
  • Technical Aptitude:
  • Comfortable working with basic digital tools (Excel, Google Sheets, CRM tools).
  • Eagerness to learn internal systems even without a tech background.

You're a Great Fit If You:

  • Enjoy interacting with people and solving real-world problems.
  • Can thrive in a fast-paced, dynamic environment.
  • Are detail-oriented, organized, and proactive.
  • Have a passion for education, edtech, or language learning.

What You'll Gain:

  • Real-world experience in
    customer success and user engagement
    in a high-growth edtech startup.
  • Opportunity to learn and contribute to multiple business functions (sales, operations, product).
  • Hands-on training in CRM systems, support tools, and customer journey optimization.
  • Certificate and potential for
    full-time conversion
    based on performance.

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