International Customer Success Manager

1 day ago

Bengaluru, Karnataka, India Weekday Full time ₹ 2,00,000 - ₹ 10,00,000

This role is for one of our clients

Industry: Technology, Information and Media

Seniority level: Mid-Senior level

Min Experience: 3 years

Location: Bengaluru

JobType: full-time

₹2,00,000 - ₹10,00,000 a year We are seeking a dynamic and customer-focused International Customer Success Manager to lead our global customer engagement and retention efforts. The ideal candidate will be passionate about building long-term relationships, enhancing customer satisfaction, and driving success across diverse markets. You will serve as the primary point of contact for international clients, ensuring they derive maximum value from our products and services while fostering loyalty and advocacy.
Key Responsibilities: Customer Retention & Relationship Management: Build and maintain strong, trust-based relationships with international clients by understanding their business objectives, challenges, and success metrics. Proactively identify at-risk customers and implement retention strategies to ensure long-term engagement and satisfaction. Customer Success Strategy: Drive adoption and success by creating tailored onboarding, training, and engagement plans. Act as a strategic advisor to customers, helping them maximize ROI and achieve measurable outcomes through our solutions. Customer Experience & Satisfaction: Continuously assess and improve the customer journey to ensure a seamless, positive experience at every touchpoint. Monitor key customer satisfaction indicators (CSAT, NPS, churn rate) and drive initiatives to enhance service quality and responsiveness. Customer Service Excellence: Address customer inquiries, issues, and escalations promptly and professionally. Collaborate closely with internal teams—including Sales, Product, and Support—to ensure swift resolution and deliver a world-class service experience. Customer Data Management: Leverage customer data and analytics to track usage patterns, identify opportunities for upselling or cross-selling, and provide actionable insights to internal teams. Maintain accurate records in CRM systems and ensure data integrity across all accounts. Customer Advocacy: Transform satisfied customers into advocates by encouraging participation in case studies, testimonials, and referral programs. Develop strong brand ambassadors within the customer base to drive organic growth and positive market reputation. Cross-functional Collaboration: Partner with internal teams to communicate customer feedback, influence product development, and refine go-to-market strategies. Ensure alignment across departments to deliver consistent customer value. International Customer Handling: Adapt customer engagement strategies to suit regional preferences, time zones, and cultural nuances. Effectively manage multiple international accounts and communicate with global stakeholders with professionalism and cultural sensitivity.
Key Skills & Competencies: Proven experience in Customer Success, Customer Service, or Account Management roles, preferably with international exposure. Strong understanding of Customer Retention, Customer Experience, and CRM tools (e.g., Salesforce, HubSpot, or Zoho). Excellent communication and interpersonal skills with the ability to manage complex client relationships. Data-driven mindset with the ability to interpret customer data and translate insights into actionable strategies. High emotional intelligence, problem-solving ability, and adaptability to changing customer needs. Proficiency in managing customer escalations and driving outcomes through collaboration and influence.

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