Customer Success Intern

2 weeks ago

Bengaluru, Karnataka, India YourfriendlyHR Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Location
:
*Bengaluru*
(On-site)

Type
:
Intern

What You'll Do

  • Manage and maintain the customer database and CRM to ensure accuracy, proper segmentation, and effective engagement.
  • Conduct cold calls, onboarding calls, and follow-ups with new and existing users.
  • Respond to queries across email, chat, website, and phone professionally and promptly.
  • Drive customer retention through regular check-ins, user education, and value-driven follow-ups.
  • Track and report support metrics such as response time, query resolution, and follow-up rate.
  • Identify upsell and cross-sell opportunities based on user behavior and needs.
  • Communicate bugs, feedback, and user insights clearly to product and engineering teams.
  • Keep internal records and CRM entries up to date to avoid loose ends.

What We're Looking For

  • Excellent English communication skills, both verbal and written.
  • Confident on calls, structured in follow-ups, and proactive in communication.
  • Familiarity with tools such as HubSpot, Freshdesk, Notion, and Google Sheets.
  • Organized, process-driven, and detail-oriented.

*Why Join Us*

  • Work with a fast-moving startup at the forefront of AI productivity.
  • High ownership, autonomy, and exposure to a global user base.
  • Young, passionate team and a learning-first culture.
  • Competitive compensation and startup perks.

Note:
This is a paid internship.Skills: customer support,crm,customer success,communication,database,customer,customer retention

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