Customer Success Intern

18 hours ago

Bengaluru, Karnataka, India Kasplo Internet Full time ₹ 4,00,000 - ₹ 8,00,000 per year

What You'll Do

This isn't a passive internship. You'll play a critical role in how our customers experience success with Kasplo. You'll own parts of the customer journey, from onboarding to advocacy — while collaborating across sales, product, and support.

Key Responsibilities

  • Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs

  • Proactively monitor campaign performance, flag issues, and suggest improvements

  • Handle inbound queries and coordinate with internal teams (support, infra)

  • Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns

  • Analyze churn risks and recommend retention strategies

  • Lead and support client review meetings to track performance, value delivery, and renewals

  • Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp)

  • Advocate for specific channel adoption and channel strategy alignment for customer goals

  • Work towards customer revenue targets in collaboration with sales/growth teams

  • Support customer advocacy efforts (case studies, reviews, referrals)

  • Contribute to customer satisfaction tracking through follow-ups, surveys, and insights

  • Document learnings, help improve internal CS processes, and think like an owner

Who you are 

We're looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem. 

Must-Have

  • Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company

  • Strong communication skills and relationship-building instincts

  • Problem-solving mindset and ability to think across tools, processes, and customers

  • Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools

  • Interest in CPaaS, marketing automation, and data-driven growth

  • Ready to work from office (WFO) and collaborate in a startup culture

 Bonus If You Have

  • Experience with churn analysis, customer health tracking, or account expansion

  • Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc.)

  • Passion to transition into a full-time Customer Success Manager (CSM) role

What You'll Gain

  • Monthly stipend + potential full-time offer (CTC range discussed at offer stage)

  • Exposure to product, marketing, sales, and growth from Day 1

  • Mentorship from founders and hands-on experience in scaling SaaS

  • A chance to wear multiple hats and grow with the company

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