Customer Relationship Management Executive
1 week ago
Job Description
Job Title: Customer Relationship Executive
- Role Overview:
We are seeking a proactive and customer-focused CRM Executive to manage and strengthen our relationships with clients. The role involves handling customer queries, maintaining customer data, analyzing customer behavior, and ensuring customer satisfaction through effective use of CRM tools. The ideal candidate will work closely with sales, marketing, and support teams to enhance the overall customer experience and drive retention.
- Key Responsibilities
Manage and update customer records in the CRM systems.
Handle customer queries, concerns, and escalations promptly.
Track and analyze customer interactions to identify trends and opportunities.
Support sales and marketing teams with customer insights and data.
Prepare reports and dashboards to monitor CRM performance.
Assist in developing and implementing customer retention strategies.
Ensure CRM data accuracy and maintain data confidentiality.
Collaborate with cross-functional teams to enhance customer satisfaction.
- Required Candidate Profile:
Education: Bachelor's degree in Business Administration, Marketing, or a related field.
Experience: 1–3 years of experience in a customer service, CRM, or similar role.
Skills & Competencies:
Strong communication and interpersonal skills.
Knowledge of CRM tools (e.g., Salesforce, Zoho, HubSpot, MS Dynamics, or similar).
Analytical mindset with the ability to interpret customer data.
Problem-solving attitude and customer-centric approach.
Ability to multitask and work in a fast-paced environment.
Proficiency in MS Office (Excel, Word, PowerPoint).
- Location - Undri
Job Types: Full-time, Permanent
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Preferred)
Work Location: In person
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