Customer Support Executive

1 day ago

Patna, Bihar, India Jeevandan Multispeciality Hospital Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Designation: Customer Support Executive

Location: Patna, Bihar

Joining: Immediate

Hospital Name: Jeevandan Multispeciality Hospital

Job Overview

The Customer Support Executive would be responsible for handling inbound and outbound calls to assist patients, attendants, and other stakeholders with hospital-related inquiries. The role ensures efficient communication, appointment scheduling, and issue resolution while maintaining a high level of patient satisfaction and professionalism.

Key Responsibilities:

1. Call Handling

  • Answer incoming calls promptly and professionally.
  • Provide accurate information about hospital services, doctors, departments, timings, and procedures.
  • Make outbound calls for appointment reminders, follow-ups, patient feedback, and promotional health packages.
  • Handle emergency calls and route them to the concerned department as per hospital protocol.

2. Appointment Management

  • Schedule, reschedule, and confirm patient appointments using the hospital management system (HMS).
  • Coordinate with doctors' offices, diagnostic departments, and front office staff to ensure smooth scheduling.
  • Inform patients about pre-consultation or pre-test requirements.

3. Query Resolution & Customer Service

  • Respond to patient queries regarding reports, billing, insurance, and other services.
  • Address complaints or concerns courteously and escalate unresolved issues to the supervisor.
  • Ensure patient satisfaction through empathetic and efficient communication.

4. Data Entry & Documentation

  • Maintain accurate call logs and update patient details in the HMS software.
  • Record feedback and complaints as per hospital policy.
  • Generate and share daily/weekly call reports with management.

5. Service Quality & Teamwork

  • Follow standard scripts and service quality guidelines.
  • Participate in training sessions to improve communication and technical skills.
  • Collaborate with hospital departments to ensure timely responses to patient needs.

Required Skills & Qualifications:

  • Education: Graduate in any discipline or a related field
  • Experience: 1+ years of experience in hospital/healthcare call centre, or customer service role.

  • Soft Skills:

  • Excellent verbal communication skills in English and local language(s).

  • Good listening and problem-solving abilities.

  • Pleasant and empathetic phone manner.

  • Ability to handle high call volumes and remain calm under pressure.

  • Proficiency in MS Office and hospital management/call centre software (e.g., CRM systems).

  • Team player with a strong sense of responsibility and professionalism

To Apply: Send your CV to

Job Types: Full-time, Permanent

Pay: Up to ₹250,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Support Specialist

    2 weeks ago

    Patna, Bihar, India Equity Research Mart Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Patna. The Customer Support Specialist will be responsible for providing exceptional customer support, maintaining customer satisfaction, and handling technical support inquiries. Daily tasks include responding to...

  • Customer support

    1 day ago

    Patna, Bihar, India Elcon Vertex Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Collaborate with teams on product improvements* Provide exceptional customer service at all timesNOTE: Apply only if you are fluent in english speakingAccessible workspace

  • Dynamic Administrative Assistant, Growth Opportunities

    5 days ago

    Patna, Bihar, India Keller Executive Search Full time US$ 9,00,000 - US$ 12,00,000 per year

    This is a position within Keller Executive Search and not with one of its clients.Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Search and thrive in a fast-paced, collaborative environment as our dedicated Administrative Assistant. In this role, you'll provide essential support to our executive...

  • Service Manager

    2 days ago

    Patna, Bihar, India CairnMartin Executive Search Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionWorld Leader in Horizontal Drilling SystemsLeading US MNCEmployee Friendly PoliciesExcellent Employee RetentionInternal Promotions Job Description Company: A leading company in Horizontal Drilling SystemsLocation: PatnaJOB RESPONSIBILITIESSpecific experience in service/ repair/ maintenance of Construction/ Earth moving equipment.Excellent...

  • Customer Service

    1 week ago

    Patna, Bihar, India Tata Capital Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline • Identify target areas for prospective business• Pre-screen customer segments as per the organization norms• Ensure the number of log in along with disbursement• Ensure high customer satisfaction level by proactively...

  • Customer Sales Executive

    3 days ago

    Patna, Bihar, India Tata Capital Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Perform the following under the guidance/direction of Supervisor/Manager • With help of Supervisor/ Manager, Identify the customers for protentional Business • Collect the documents from Customers and validate as per the organization norms • Logging the case in the system as per SOP and follow the process for disbursement. • Fulfil - the...

  • Customer Service Officer

    3 days ago

    Patna, Bihar, India DXN Marketing Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a proactive and customer-focused Customer Support Officer to join our team. The ideal candidate will provide exceptional customer service across multiple communication channels, resolve inquiries, support customers with various updates and requests, and ensure overall customer satisfaction. This role requires excellent...

  • Call Center Executive

    1 week ago

    Patna, Bihar, India World Health Partners Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionWorld Health Partners is committed to preventing the onset of illnesses and ensuring simple illnesses do not become severe. Founded in 2008 by Gopi Gopalakrishnan, the organization has provided over 317,510 teleconsultations as of July 31st, 2022. World Health Partners focuses on delivering primary health services within walkable distances...

  • Customer & Supplier Relationship Executive

    7 days ago

    Patna, Bihar, India Om Khadi Bhandar Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Looking for a soft-spoken, trustworthy, and proactive person to manage daily communication with customers and suppliers.What You'll Do:Communicate with customers & suppliers on behalf of the business (calls, WhatsApp, email)Share invoices, track payments, and send polite reminders.Ensure smooth relationships with customers & suppliers without...

  • Desktop Support Engineer

    1 day ago

    Patna, Bihar, India CoreTech Networks Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 2018, CoreTech Networks is a global leader in delivering innovative IT solutions. We customize our services to meet the unique infrastructure and market needs of each client, driving long-term success. Trusted by leading organizations worldwide, our strategic partnerships and expertise allow us to consistently provide...