Customer Support Executive

3 hours ago

Patna, Bihar, India Jeevandan Multispeciality Hospital Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Designation: Customer Support Executive

Location: Patna, Bihar

Joining: Immediate

Hospital Name: Jeevandan Multispeciality Hospital

Job Overview

The Customer Support Executive would be responsible for handling inbound and outbound calls to assist patients, attendants, and other stakeholders with hospital-related inquiries. The role ensures efficient communication, appointment scheduling, and issue resolution while maintaining a high level of patient satisfaction and professionalism.

Key Responsibilities:

1. Call Handling

  • Answer incoming calls promptly and professionally.
  • Provide accurate information about hospital services, doctors, departments, timings, and procedures.
  • Make outbound calls for appointment reminders, follow-ups, patient feedback, and promotional health packages.
  • Handle emergency calls and route them to the concerned department as per hospital protocol.

2. Appointment Management

  • Schedule, reschedule, and confirm patient appointments using the hospital management system (HMS).
  • Coordinate with doctors' offices, diagnostic departments, and front office staff to ensure smooth scheduling.
  • Inform patients about pre-consultation or pre-test requirements.

3. Query Resolution & Customer Service

  • Respond to patient queries regarding reports, billing, insurance, and other services.
  • Address complaints or concerns courteously and escalate unresolved issues to the supervisor.
  • Ensure patient satisfaction through empathetic and efficient communication.

4. Data Entry & Documentation

  • Maintain accurate call logs and update patient details in the HMS software.
  • Record feedback and complaints as per hospital policy.
  • Generate and share daily/weekly call reports with management.

5. Service Quality & Teamwork

  • Follow standard scripts and service quality guidelines.
  • Participate in training sessions to improve communication and technical skills.
  • Collaborate with hospital departments to ensure timely responses to patient needs.

Required Skills & Qualifications:

  • Education: Graduate in any discipline or a related field
  • Experience: 1+ years of experience in hospital/healthcare call centre, or customer service role.

  • Soft Skills:

  • Excellent verbal communication skills in English and local language(s).

  • Good listening and problem-solving abilities.

  • Pleasant and empathetic phone manner.

  • Ability to handle high call volumes and remain calm under pressure.

  • Proficiency in MS Office and hospital management/call centre software (e.g., CRM systems).

  • Team player with a strong sense of responsibility and professionalism

To Apply: Send your CV to

Job Types: Full-time, Permanent

Pay: Up to ₹250,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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