Sales Team Lead

4 days ago

Cochin, Kerala, India Policybazaar Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Insurance Sales (Health/Motor/Life)
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • To monitor and document the work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit-related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • To ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.
  • Take on special projects as per business need
  • Action-Oriented, Integrity and Trust, Perseverance
  • Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
  • Managing & measuring work
  • Ability to handle sales pressure
  • Excellent verbal and written communications skills
  • Strong external and management reporting skills

ISMS Responsibilities:

  • Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
  • Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
  • Ensure the safeguarding of information in their possession;
  • Accepts responsibilities for the operation and protection of information assets; and
  • Perform the work as delegated by the by the Function Head

Desired Skills and Experience-

  • Must have experience into managing a telesales team of 10-15 people
  • Must have onpapers experience as a TL
  • Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
  • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
  • Insurance (Health/Motor) Sales
  • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
  • Ability to communicate and resolve issues that affect Performance Criteria
  • Ability to lead employees on their team to performance of the Performance Criteria
  • Demonstrated language fluency in English, Malayalam

What We Offer

Fixed CTC + Per Month Incentives(Unlimited)+ Medical Insurance

Interested candidates can share their updated resume at or can reach out

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