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International Call Centre
2 weeks ago
Job description
Role & responsibilities
- Customer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.
- Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.
- Issue Resolution Troubleshoot customer problems efficiently and escalate unresolved cases to higher-level support teams.
- Compliance & Process Adherence Follow all company policies, quality guidelines, and compliance standards while interacting with international customers.
- Reporting & Documentation Maintain proper call logs, update customer records in CRM systems, and track issues until closure.
- Collaboration – Coordinate with internal teams to provide seamless customer experience and improve service delivery.
- Continuous Improvement – Participate in training and upskilling programs to enhance communication and process knowledge.
Preferred candidate profile
- Graduate/Undergraduate in any discipline.
- Excellent communication skills in English (verbal & written) with neutral accent.
- Strong interpersonal, problem-solving, and active listening skills.
- Ability to work in night shifts as per process requirement.
- Basic computer knowledge (MS Office, typing skills, CRM tools).
- Prior experience in International Voice Process / BPO preferred.
- Ability to work under pressure and meet SLA deadlines.
Interested candidate can share resume to
