Call Centre Agent

Key Responsibilities:Lead, supervise, and motivate a team of call centre agents handling inbound and outbound calls related to appointments, patient inquiries, billing, feedback, and follow-ups.Monitor call quality, response time, and service levels to ensure performance targets (KPIs) are met.Ensure the team provides accurate information about doctors'...

Job descriptionRole & responsibilitiesCustomer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.Issue Resolution Troubleshoot customer...

Manage and oversee the daily operations of the department. Develop strategies to increase sales sales targets. Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures.

About Marcus Intelligence:Marcus Intelligence builds AI-native platforms for real-world engineering. We're now on a mission to push the boundaries of agentic automation—combining distributed LLMs, vision, and reinforcement learning into end-to-end autonomous QA and development systems.Role Description:We need someone who has already built, led, or shipped...

Roles and ResponsibilitiesSource candidates through various channels such as job portals, social media, employee referrals, and networking events.Conduct initial screening calls with potential candidates to assess their suitability for the role.Shortlist suitable candidates based on requirements and schedule interviews with hiring managers.Coordinate...

About CAMS: Computer Age Management Services (CAMS) is the leading Mutual Fund Transfer Agency to the Indian Asset Management Companies servicing ~70% of the MF Industry AUM. CAMS is also a technology enabled service solutions partner to Private Life Insurance, Private Equity Funds, Software development / maintenance and Payments. The mutual fund business...

Job Description :Handling outbound renewal premium payment calls and providing correct information regarding policies.Motivating customers to pay the due renewal premium on time .Convincing customers to revive their overdue or lapsed policies by explaining policy benefits.Meeting the process target.Following predefined scripts and processes to manage...

About The CompanyKorcomptenz is a Microsoft Gold-Certified Partner serving mid-sized companies and enterprises throughout North Americas, EMEA, and Asia Pacific. Headquartered in New Jersey, we leverage over 21 years of experience to provide end-to-end solutions that solve business challenges and provided a competitive advantage. We accelerate results for...

We are hiring an AR Inbound Caller ( Males) with strong experience in Accounts Receivable and Medical Billing (US Healthcare). The role involves handling inbound calls from patients, payers, and providers to resolve billing queries, collect payments, address denials, and support AR follow-ups.Role & responsibilitiesHandle inbound calls regarding claims,...

Company DescriptionA well-known travel agency in Tamil Nadu with over 30 years of experience in the travel industry, operating our head office in Kumbakonam, India, and branch offices in Chennai, India, and Dubai.We offer a broad spectrum of services, including air ticketing, tour packages, visa assistance, passport services, insurance, and attestation...