Call Center Manager
10 hours ago
About I-PAC:I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.About the role:The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.Job Responsibilities: Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensuring performance targets are met and high-quality service is consistently delivered.Monitor and assess team members’ performance, providing constructive feedback and coaching to foster skill development and goal achievement.Design and implement training programs to enhance team members' skills, knowledge, and performance.Conduct regular team meetings to communicate goals, performance targets, and expectations effectively.Build and maintain strong working relationships with other departments to ensure smooth and efficient contact centre operations.Generate detailed performance reports and communicate results to management, providing insights and recommendations for improvement.Manage team scheduling and staffing, ensuring optimal coverage during operational hours.Efficiently manage Vendor teams to ensure service delivery and performance standards are met. Thrive under pressure, ensuring tasks are completed with attention to detail and within deadlines.Required Qualifications:Bachelor's degree in Business Administration or a related field.Minimum of 5 years of experience, including at least 2 years in a supervisory role (TL/QA/Trainer) in both Inbound and Outbound (Tele-Sales) voice, within international and domestic BPO environments.Strong communication skills, both verbal and written.Proven leadership abilities with the capability to motivate and inspire a team to achieve goals.In-depth understanding of contact centre operations and key performance metrics.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Adaptable and flexible, able to manage changing business needs effectively.Capacity to perform efficiently in a fast-paced, dynamic environment.Fluent in Tamil and Malayalam
-
Call Center Manager
7 days ago
Chennai, Tamil Nadu, India ALM AYUSH centre Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.ResponsibilitiesDevelop objectives for the call center's day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center...
-
Call Center Manager
1 week ago
Chennai, Tamil Nadu, India ALM AYUSH centre Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. ResponsibilitiesDevelop objectives for the call center's day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze...
-
Call Center Team Lead
10 hours ago
Chennai, Tamil Nadu, India, Tamil Nadu Montra Electric Full timeRoles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...
-
Call Center Executive
6 days ago
Chennai, Tamil Nadu, India Neurealm Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Summary:We are seeking a Call Center Representative who will serve as a liaison between our company and its current and potential customers. The ideal candidate will take full ownership of resolving customer issues and inquiries efficiently, with customer satisfaction at the heart of every interaction and decision.Roles & Responsibilities:Manage a high...
-
Call Center Team Lead
4 weeks ago
Chennai, Tamil Nadu, India Montra Electric Full timeRoles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...
-
Call Center Team Lead
6 days ago
Chennai, Tamil Nadu, India Montra Electric Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRoles & Responsibilities:We are seeking a dynamic and experienced Call Center Operations Manager to lead our 24x7 customer support center at TI Clean Mobility. This role is pivotal in ensuring seamless coordination across all four divisions - 3-Wheeler, Small Commercial Vehicles (SCV), Heavy Commercial Vehicles (HCV), and Tractor to deliver exceptional...
-
Call Center-Manager
1 week ago
Chennai, Tamil Nadu, India Praba's VCARE health clinic Pvt ltd Full time ₹ 14,40,000 - ₹ 72,00,000 per yearPosition : Team Leader/ManagerKey Performance Indicators (KPIs):Supervise daily activities of the sales team (inbound/outbound) ensuring productivity and high-quality interactions.Leads to Footfall conversion rateCall quality scoresTeam adherence and attendanceCustomer satisfaction (CSAT/NPS)Lead TAT and pipeline managementProficiency with CRM software,...
-
Patient Contact Center Manager
4 weeks ago
Chennai, Tamil Nadu, India Earning Curve LLP Full timeJob Title: Patient Contact Center ManagerDepartment: Operations, Managed ServicesReports To: Managed Services ManagerLocation: Chennai, IndiaEmployment Type: Full-TimeJob Type: Onsite presence in Chennai requiredPosition SummaryWe are seeking an experienced Patient Contact Center Manager to lead our US-based patient care call center, operating weekdays...
-
Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 4,00,000 - ₹ 8,00,000 per yearEssential RequirementsUndergraduate degree and 3 to 5 years work experience in Call center quality assurance activitiesthey should be aware of six segma and call center matricsHas the ability to carry out root cause analysis and provide inputs for process improvementKnowledge of Quality Tools & TechniquesHas Required knowledge of a domain to drive process...
-
Patient Contact Center Manager
4 weeks ago
Chennai, Tamil Nadu, India Earning Curve LLP Full timeJob Title: Patient Contact Center ManagerDepartment: Operations, Managed ServicesReports To: Managed Services ManagerLocation: Chennai, IndiaEmployment Type: Full-TimeJob Type: Onsite presence in Chennai requiredPosition SummaryWe are seeking an experienced Patient Contact Center Manager to lead our US-based patient care call center, operating weekdays...
