Center Head

5 hours ago

Chennai Tamil Nadu India, Tamil Nadu Unacademy Full time

About the Company


Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering them to succeed in competitive exams, pursue professional upskilling, and build strong academic foundations. With a deep commitment to learner success, Unacademy is redefining how India learns — one student at a time.


About the Role


We are seeking an experienced and dynamic Center Head to lead the operations, performance, and growth of our learning center. This role requires a strategic leader who can manage day-to-day operations, drive admissions, ensure academic excellence, and deliver exceptional learner and parent experience. The ideal candidate combines strong business acumen, people management, and operational efficiency with a deep passion for education.


Responsibilities


  • Operational Leadership: Oversee all aspects of the center’s operations, including academic delivery, admissions, student engagement, and infrastructure management.
  • Team Management: Lead, mentor, and motivate academic and non-academic staff to achieve performance and service excellence.
  • Admissions & Revenue Growth: Drive admissions through local marketing initiatives, community engagement, and effective counseling processes to meet enrollment and revenue targets.
  • Academic Excellence: Ensure high-quality learning experiences by maintaining teaching standards, monitoring educator performance, and implementing feedback systems.
  • Parent & Student Relations: Build strong relationships with students and parents, addressing concerns promptly to ensure satisfaction and retention.
  • Performance Monitoring: Track and analyze center-level KPIs, attendance, student performance, and feedback data to identify improvement areas.
  • Process Improvement: Implement best practices and standardized processes to enhance efficiency, consistency, and overall center performance.
  • Compliance & Safety: Ensure adherence to company policies, operational protocols, and safety guidelines.
  • Collaboration: Coordinate with central teams (Marketing, Academics, HR, and Operations) to align center goals with organizational strategy.


Qualifications


  • Bachelor’s degree required; Master’s degree preferred
  • 5+ years of experience in center or branch management, preferably in the education or service industry
  • Strong leadership, communication, and stakeholder management skills
  • Proven experience in driving operational excellence and meeting business targets
  • Data-driven decision-maker with an analytical mindset
  • Customer-focused approach with the ability to handle multiple priorities efficiently


Required Skills


  • Strong leadership and communication skills
  • Operational efficiency
  • Data-driven decision-making


Preferred Skills


  • Experience in the education or service industry
  • Stakeholder management

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