Executive - Insurance Call centre

Job TitleWe are seeking a proactive and experienced Call Centre Team Lead to manage a team of executives handling Background Verification (BGV) processes, including employment, education, and address verifications.This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while...

Job descriptionRole & responsibilitiesCustomer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.Issue Resolution Troubleshoot customer...

Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking...

Key Role in a High-Performance Contact CentreThe Call Centre Manager plays a vital role in the success of our high-performance contact centre. This is a leadership position that requires exceptional skills and expertise to drive performance, ensure quality service, and lead a team of experienced professionals.The ideal candidate will be responsible for...

Customer Service Representative Opportunity:Our company is seeking a skilled and dedicated individual to take on the role of making outbound calls to US-based insurance companies, patients, or the helpdesk as per process requirements.Key Responsibilities:Make proactive outreach calls to US-based insurance companies/patients/helpdesk as per established...

Company DescriptionWelcome to Aakash Fertility Centre & Hospital, a premier destination for fertility care and treatment in Chennai. Our mission is to provide compassionate care, advanced fertility treatments, and IVF services to help individuals achieve their dream of starting a family. As the best fertility centre in Chennai, we offer a comprehensive range...

Roles and ResponsibilitiesSource candidates through various channels such as job portals, social media, employee referrals, and networking events.Conduct initial screening calls with potential candidates to assess their suitability for the role.Shortlist suitable candidates based on requirements and schedule interviews with hiring managers.Coordinate...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

Job Title: Senior Manager - Claims (Employee Benefits)Department: Claims & OperationsReports to: Head - Claims/OperationsJob Summary:The Senior Manager - Claims will be responsible for leading and overseeing the Employee Benefits (EB) claims team, ensuring smooth and efficient claims processing across cashless and reimbursement cases. The role requires...

Roles and ResponsibilitiesHandle inbound calls from customers to resolve their queries and concerns related to health insurance policies.Identify customer needs and provide personalized solutions for life insurance products.Conduct outbound sales calls to promote motor insurance policies and generate new business leads.Utilize telesales skills to...