Call Centre Manager

Job descriptionRole & responsibilitiesCustomer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.Issue Resolution Troubleshoot customer...

Roles and ResponsibilitiesSource candidates through various channels such as job portals, social media, employee referrals, and networking events.Conduct initial screening calls with potential candidates to assess their suitability for the role.Shortlist suitable candidates based on requirements and schedule interviews with hiring managers.Coordinate...

About CAMS: Computer Age Management Services (CAMS) is the leading Mutual Fund Transfer Agency to the Indian Asset Management Companies servicing ~70% of the MF Industry AUM. CAMS is also a technology enabled service solutions partner to Private Life Insurance, Private Equity Funds, Software development / maintenance and Payments. The mutual fund business...

Company DescriptionGBR Fertility Centre is a 20 years plus old reputed tertiary care centre for reproductive medicine and women care. Through its centres located in Chennai, Nellore and Tirupathur it brings hope to families struggling with infertility, with high success rate in treatments like IUI, IVF, ICSI, Laparoscopy, Genetics, etc. With a focus on...

Job Description :Handling outbound renewal premium payment calls and providing correct information regarding policies.Motivating customers to pay the due renewal premium on time .Convincing customers to revive their overdue or lapsed policies by explaining policy benefits.Meeting the process target.Following predefined scripts and processes to manage...

About I-PAC:I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.About the role:The Call Centre Manager will lead a team of TL and Quality...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

We are looking for experienced and mature women to join us as Centre Head with good experience in managing operations from education / retail / healthcare domains. Experienced team managers who have handled customer facing roles from other industries are also welcome to apply.Designation : Centre HeadCTC : upto 55K per monthQualification : Bachelors /...

We are hiring an AR Inbound Caller ( Males) with strong experience in Accounts Receivable and Medical Billing (US Healthcare). The role involves handling inbound calls from patients, payers, and providers to resolve billing queries, collect payments, address denials, and support AR follow-ups.Role & responsibilitiesHandle inbound calls regarding claims,...

Job PurposeTo supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. To ensure that technology is utilized to a maximum for process improvement and that tms are well-organized and productive.Key ResponsibilitiesFunctionalResponsibilitiesManaging the day-to-day performance of the Contact Centre Operations and expected...