Inbound Call Centre Executive

Job Overview :This role is responsible for the day-to-day management of an Inbound Call Center, with a focus on maximizing productivity and customer satisfaction.Key Responsibilities :Candidate RequirementsAt least 5 years of experience in Inbound/ Outbound Customer Support operations - Voice from BPO Background.Knowledge of Dialer/ APR reports/ Shrinkage...

Job TitleWe are seeking a proactive and experienced Call Centre Team Lead to manage a team of executives handling Background Verification (BGV) processes, including employment, education, and address verifications.This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while...

Job descriptionRole & responsibilitiesCustomer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.Issue Resolution Troubleshoot customer...

About CAMS: Computer Age Management Services (CAMS) is the leading Mutual Fund Transfer Agency to the Indian Asset Management Companies servicing ~70% of the MF Industry AUM. CAMS is also a technology enabled service solutions partner to Private Life Insurance, Private Equity Funds, Software development / maintenance and Payments. The mutual fund business...

Hi Team ,We are looking for Customer Care Executive , you will be responsible for delivering outstanding customer service to customersJob DetailsWork Experience :1- 5 yrsInbound callsPure night shifts - 6:30 pm - 3:30 amonly Female candidatesResponsibilityManage a high volume of inbound and outbound calls in a timely mannerFollow communication scripts when...

Answer the inbound customer questions and relay the correct and practical information.Keep and revise customer records, feedback, and call list on the CRM of the company.Contact the leads regarding the previous discussions to keep in touch and progress the sales pipeline.Among other things, work towards daily or weekly calling and conversion goals given by...

Job Description :Handling outbound renewal premium payment calls and providing correct information regarding policies.Motivating customers to pay the due renewal premium on time .Convincing customers to revive their overdue or lapsed policies by explaining policy benefits.Meeting the process target.Following predefined scripts and processes to manage...

Key Role in a High-Performance Contact CentreThe Call Centre Manager plays a vital role in the success of our high-performance contact centre. This is a leadership position that requires exceptional skills and expertise to drive performance, ensure quality service, and lead a team of experienced professionals.The ideal candidate will be responsible for...

Role & responsibilitiesAnswer inbound calls within the guidelines/goals established by the client and management. Consistently achieves call quality goals to meet client and customer satisfaction goalsInteract with customers over a call to understand their concerns and queries.Provide prompt and appropriate solutions.Escalate customers' concerns to the...

Roles and ResponsibilitiesProvide customer support through phone calls, emails, or chats to resolve customer queries and concerns.Handle inbound customer calls, address their issues, and escalate complex problems when necessary.Maintain accurate records of all interactions with customers using CRM software.Collaborate with internal teams to resolve technical...