International voice process

2 days ago

Chennai, Tamil Nadu, India Eximio service & solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Process Associate / Senior Process Associate

Process : International Voice process – Outbound

Shift Timing : 7:30pm - 5:30am IST (Night Shift) - Monday to Friday

Job Description:

Build sustainable relationships of trust through open and interactive

communication

Maintain records of customer interactions, customer accounts

Answering or making calls to clients to learn about and address their needs,

complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible solutions, and

ensuring that the customers feel supported and valued

Engaging in active listening with callers, confirming or clarifying information as

needed

Building lasting relationships with clients and other call centre team members

based on trust and reliability

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call centre metrics while providing

excellent consistent customer service.

Making sales or recommendations for products or services that may better suit

client needs

Taking part in training and other learning opportunities to expand knowledge ofcompany and position

Adhering to all company policies and procedures

QUALIFICATION:

10th

12th

Any Degree

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