Senior Customer Relationship Manager

2 days ago

Bhubaneshwar, Odisha, India Two7 Address Makers Full time

Job Summary:

We are seeking a Senior Customer Relationship Manager (Senior CRM) to lead our customer service operations for residential projects. The role involves managing the CRM team, ensuring a seamless customer experience from booking to possession, overseeing documentation, collections, and resolving customer issues efficiently.

Key Responsibilities:

  • Lead and guide the CRM team to ensure timely, professional communication with all customers.
  • Oversee end-to-end post-sales processes, including agreements, registration, and handover.
  • Manage customer payment follow-ups, coordinate with finance for receipts and reconciliations.
  • Handle escalated customer queries and ensure prompt resolution.
  • Liaise with sales, legal, and project teams to ensure smooth possession and customer satisfaction.
  • Maintain and analyze MIS reports on collections, handovers, and feedback.
  • Ensure compliance with RERA and company policies.

Requirements:

  • Graduate/Postgraduate in Business Administration, Marketing, or related field
  • Knowledge of real estate operations and RERA processes
  • Proficiency in MS Office and CRM tools.

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