Business Key Account Manager

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Employment type

Full Time Permanent

Department

Sales & Commercial

Deadline

Mobility support

Domestic

A day in your life with us

You are a passionate relationship builder who loves connecting with businesses and creating long-term partnerships. You have strong commercial acumen and the ability to spot business opportunities that contribute to growth - while staying true to IKEA's vision of creating a better everyday life for the many people.

You are customer-focused, structured, and results-driven, with a deep understanding of the B2B landscape and how to tailor IKEA's offer to meet business needs. You enjoy collaborating across functions, leading negotiations, and ensuring customer satisfaction through the entire journey.

You are motivated by:

• Driving business growth and building profitable, sustainable relationships.
• Delivering excellent customer experiences that reflect IKEA's values and culture.Working with multiple stakeholders and influencing outcomes through collaboration.
• Understanding and responding to market trends, business customer needs, and life at work insights.

To be successful in this role, you have:

• Minimum 7 years of experience in B2B sales/ Channel Sales (Preferably from Real estate/ Furniture / Concept selling)
• Target Oriented and Motivated to achieve Goals and explore new Businesses and Territories.
• New market expansion and business development throughout bound activities
• Account handling, receivables management and focus towards sustainable business
• Experience from retail (preferably hom furnishing) or B2B environments.
• Proven ability to lead, influence, and collaborate cross-functionally.
• Strong negotiation, communication, and project management skills.
• Deep knowledge of the local market, customer segments, and business needs.
• Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals.

Your responsibilities

As a Unit IKEA Key Account Manager, you will be responsible for driving the B2B business and building long-term partnerships that enable extraordinary growth for IKEA. You will:

• Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals.
• Analyze the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers' shopping experience.
• Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market.
• Present and sell larger projects to the customers, stakeholder/management groups.
• Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance.
• Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors.
• Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion.
• Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues.
• Responsible to lead after sales care for key account deals – follow up with help and information to secure long-term business relationships and an excellent customer experience.
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA.

Together as a team

You will be part of the Store Sales team, working hand-in-hand with colleagues across commercial, logistics, and customer functions to deliver a convenient, inspiring, and multi-channel shopping experience for business customers. Together, you'll help IKEA grow its presence in the B2B segment and strengthen our position as a trusted home furnishing partner for businesses.

We are an equal opportunity employer:

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.