Key Account Manager

16 hours ago

Delhi, Delhi, India EverythingAboutWater Full time

Key Responsibilities
Account Management

  • Serve as the primary relationship manager for key clients in the North & East regions.
  • Understand client needs and ensure timely, high-quality solutions.
  • Drive repeat orders and upsell/cross-sell opportunities within accounts.

Business Growth

  • Achieve sales and revenue targets from assigned key accounts.
  • Map decision-makers, influencers, and procurement processes within accounts.
  • Secure large contracts through effective relationship-building and negotiation.

Client Engagement & Retention

  • Conduct regular reviews and performance updates with clients.
  • Ensure proactive problem resolution and maintain high client satisfaction levels.
  • Partner with clients on long-term projects, ensuring alignment with sustainability and infrastructure goals.

Cross-functional Coordination

  • Work closely with design, production, and project teams to deliver commitments.
  • Provide client feedback and market intelligence to internal teams for product/service improvements.
  • Support regional sales leadership with account-level insights.

Key Performance Indicators
Revenue & Growth

  • Achievement of sales targets from key accounts.
  • Year-over-year growth in revenue per account.
  • Value of repeat orders and contract renewals.

Client Relationship Metrics

  • Client satisfaction and Net Promoter Score (NPS).
  • Number of strategic accounts actively engaged and growing.
  • Reduction in client attrition.

Operational Metrics

  • Timeliness and accuracy of account reporting and forecasting.
  • Resolution of client escalations within defined SLAs.
  • Contribution to cross-selling new technologies (e.g., Secure Store, FM-approved tanks). Strategic Impact
  • Penetration into new divisions/business units within existing accounts.
  • Participation in key industry/client forums with accounts.
  • Strategic wins in EPC/industrial tenders via existing relationships.

Education
Required Skills and Qualifications:

  • Bachelor's degree in Engineering (Civil/Mechanical/Environmental preferred) or Business.
  • MBA in Marketing/Sales is Advantageous.

Experience

  • 5-7 years of experience in B2B sales or account management, preferably in infrastructure, water management, fire safety, or industrial products.
  • Proven track record of managing multi-crore industrial accounts.

Skills & Competencies

  • Strong client relationship and stakeholder management skills.
  • Excellent communication, negotiation, and problem-solving abilities.
  • Ability to manage long and complex sales cycles.
  • Highly responsive, detail-oriented, and process-driven.
  • Willingness to travel extensively across North & East India.

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