Key Account Manager

2 days ago

Delhi, Delhi, India Story Digital Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title:
Key Account Manager

Location:
Okhla Phase 1, New Delhi (Work from Office)

Experience:
3–5 Years

Industry:
Advertising / Marketing / Digital Agency

Employment Type:
Full-Time

About Story Digital:

Story Digital is a creative-first advertising agency that blends storytelling with strategy to help brands grow and stand out. From digital campaigns to content strategy, we craft ideas that connect, convert, and create impact.

We're looking for a
Key Account Manager
who can lead client relationships, identify new business opportunities, and deliver measurable results while collaborating closely with our creative, strategy, and media teams.

Role Overview:

As a
Key Account Manager
, you'll be the bridge between clients and our internal teams. You'll oversee day-to-day communication, campaign execution, and strategic planning — ensuring every brand partnership grows stronger and more profitable over time.

Key Responsibilities:

Client Management & Strategy

  • Serve as the primary point of contact for key clients, ensuring seamless communication and relationship management.
  • Understand client goals, challenges, and opportunities to develop impactful digital and creative strategies.
  • Provide proactive solutions and recommendations to drive client success.

Campaign Execution & Coordination

  • Manage projects end-to-end — from briefing and execution to performance reporting.
  • Work cross-functionally with creative, design, strategy, and media teams to ensure timely and high-quality deliverables.
  • Maintain clear documentation of briefs, revisions, and approvals.

Upselling & Business Growth

  • Identify cross-selling and upselling opportunities within existing client accounts.
  • Present new ideas, services, and campaign extensions to enhance brand performance.
  • Support business growth by deepening client partnerships and driving incremental revenue.

Performance & Reporting

  • Track KPIs, campaign metrics, and client satisfaction.
  • Present monthly/quarterly reports with insights and growth recommendations.
  • Ensure client expectations are consistently met or exceeded.

Requirements:

  • 3–5 years of experience in
    client servicing / account management
    in a digital or advertising agency.
  • Strong understanding of
    digital marketing, media strategy, and campaign analytics.
  • Proven experience in
    upselling / business expansion
    within existing accounts.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong project management and problem-solving abilities.
  • Proactive, self-driven, and comfortable working in a fast-paced creative environment.

Why Join Story Digital:

  • Work with leading brands and creative minds.
  • A culture that values ownership, collaboration, and innovation.
  • Competitive compensation —
    best for the best.
  • A chance to grow client relationships
    and your own career
    .

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