Key Account Manager

9 hours ago

Delhi, Delhi, India Xportel Full time


Location:
Naraina Vihar, New Delhi


Experience:
1-3 Years


Salary:
₹30,000 – ₹60,000 per month (based on experience and skill set)


Job Type:
Full-Time | On-site

Job Summary:

We are looking for another dynamic and customer-focused Key Account Manager to manage and grow relationships with key clients in the international logistics domain. The ideal candidate will have 1–5 years of experience in account management, with a preference for those who have worked in international freight forwarding, shipping, or global supply chain operations. You will play a pivotal role in ensuring client satisfaction, operational efficiency, and revenue growth.

Key Responsibilities:

  • Serve as the primary point of contact for assigned international logistics clients.
  • Understand clients' global supply chain requirements and deliver customised logistics solutions.
  • Coordinate with internal teams (operations, documentation, customs, shipping partners) to ensure timely and efficient service.
  • Monitor account performance and ensure compliance with SLAs, KPIs, and client expectations.
  • Handle escalations, resolve service issues, and maintain high client satisfaction.
  • Identify and pursue upselling and cross-selling opportunities across ocean, air, and cross-border logistics services.
  • Prepare and present account performance reviews and improvement plans.
  • Support onboarding of new accounts and manage contract renewals and pricing agreements.

Requirements:

  • 1–5 years of experience in key account/client management.
  • Preference will be given to candidates with experience in international logistics; however, candidates with logistics industry experience are also encouraged to apply.
  • Excellent communication and client-handling skills.
  • Strong organisational and problem-solving abilities.
  • Familiarity with freight terms (INCOTERMS), documentation, and customs procedures.
  • Proficiency in MS Office and CRM tools.

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