Client Partner

3 days ago

Bengaluru, Karnataka, India GyanSys Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview

The Client Partner will be responsible for owning strategic client relationships, driving revenue growth, and ensuring delivery excellence for SAP-centric services. This role demands a blend of account management, consultative selling, and partnership with delivery teams to create long-term value for clients.

Key Responsibilities

Client Relationship Management

  • Act as the
    primary point of contact
    for assigned client accounts.
  • Build and nurture
    C-level and stakeholder relationships
    to position the company as a trusted partner.
  • Understand client business needs, SAP landscape, and transformation roadmaps.

Sales & Growth

  • Drive
    account growth
    through SAP-centric services (Implementation, AMS, Upgrades, S/4HANA, Cloud, Analytics).
  • Own and achieve
    revenue and margin targets
    for the client portfolio.
  • Identify cross-sell and up-sell opportunities across SAP modules and adjacent technologies.
  • Partner with presales and solution teams to design winning proposals, RFP responses, and value propositions.

Delivery Governance

  • Work closely with delivery leads to ensure
    service quality, SLAs, and client satisfaction
    .
  • Conduct quarterly business reviews (QBRs) with clients.
  • Escalation point for account-related delivery issues and risk mitigation.

Strategic Engagement

  • Track
    industry trends, SAP product innovations, and client priorities
    to proactively propose solutions.
  • Drive
    joint transformation programs
    with clients, such as SAP S/4HANA migrations and cloud initiatives.
  • Build partnerships with SAP and ecosystem partners to strengthen client offerings.

Required Skills & Experience

  • 12–18 years of IT services experience
    , with at least
    7+ years in SAP-centric client/account management roles
    .
  • Proven track record of managing
    $10M+ annual revenue portfolios
    in SAP services.
  • Strong understanding of
    SAP S/4HANA, SAP Cloud, Analytics, and AMS
    business models.
  • Excellent
    relationship-building skills
    with CXO-level stakeholders.
  • Strong
    commercial acumen
    – experience in contracts, pricing, and negotiations.
  • Ability to collaborate with delivery, presales, and practice teams to ensure account growth.
  • Excellent communication, presentation, and executive reporting skills.

Education

  • Bachelor's degree in Engineering/Technology/Business.
  • MBA preferred.
  • SAP certifications (functional or sales-focused) a plus.

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