
Client Partner
4 days ago
Role Overview
The Client Partner will be responsible for owning strategic client relationships, driving revenue growth, and ensuring delivery excellence for SAP-centric services. This role demands a blend of account management, consultative selling, and partnership with delivery teams to create long-term value for clients.
Key Responsibilities
Client Relationship Management
- Act as the
primary point of contact
for assigned client accounts. - Build and nurture
C-level and stakeholder relationships
to position the company as a trusted partner. - Understand client business needs, SAP landscape, and transformation roadmaps.
Sales & Growth
- Drive
account growth
through SAP-centric services (Implementation, AMS, Upgrades, S/4HANA, Cloud, Analytics). - Own and achieve
revenue and margin targets
for the client portfolio. - Identify cross-sell and up-sell opportunities across SAP modules and adjacent technologies.
- Partner with presales and solution teams to design winning proposals, RFP responses, and value propositions.
Delivery Governance
- Work closely with delivery leads to ensure
service quality, SLAs, and client satisfaction
. - Conduct quarterly business reviews (QBRs) with clients.
- Escalation point for account-related delivery issues and risk mitigation.
Strategic Engagement
- Track
industry trends, SAP product innovations, and client priorities
to proactively propose solutions. - Drive
joint transformation programs
with clients, such as SAP S/4HANA migrations and cloud initiatives. - Build partnerships with SAP and ecosystem partners to strengthen client offerings.
Required Skills & Experience
- 12–18 years of IT services experience
, with at least
7+ years in SAP-centric client/account management roles
. - Proven track record of managing
$10M+ annual revenue portfolios
in SAP services. - Strong understanding of
SAP S/4HANA, SAP Cloud, Analytics, and AMS
business models. - Excellent
relationship-building skills
with CXO-level stakeholders. - Strong
commercial acumen
– experience in contracts, pricing, and negotiations. - Ability to collaborate with delivery, presales, and practice teams to ensure account growth.
- Excellent communication, presentation, and executive reporting skills.
Education
- Bachelor's degree in Engineering/Technology/Business.
- MBA preferred.
- SAP certifications (functional or sales-focused) a plus.
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