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Client Partner
2 weeks ago
Job Title: Client Partner / Senior Account Manager
Company is a leading
Human-in-the-loop services organization (BPO)
creating sustainable employment opportunities in small towns across India. We deliver
high-quality data services
to AI teams and organizations across
e-commerce, technology, and automotive
sectors.
With
5000+ employees
,
11+ delivery centres
, and a growing roster of
Fortune 500 clients
, Company is at the forefront of
AI-driven employment generation
and digital operations delivery.
Role Overview
We are seeking a
Client Partner / Senior Account Manager
to manage and grow relationships with
large enterprise customers
. This is a
senior strategic role
reporting directly to the
Chief Revenue Officer (CRO)
, responsible for driving client success, revenue growth, and long-term strategic partnerships.
Key Responsibilities
- Serve as the primary relationship owner for key enterprise clients, ensuring alignment with their business objectives.
- Drive revenue growth by identifying expansion opportunities within existing accounts.
- Collaborate closely with delivery and solution teams to ensure exceptional service quality and performance.
- Understand client needs deeply and translate them into actionable delivery and innovation roadmaps.
- Prepare and deliver quarterly business reviews (QBRs), performance reports, and growth plans.
- Support proposal creation, pricing, and solutioning for new business within assigned accounts.
- Monitor account health, risk, and satisfaction, ensuring renewals and long-term retention.
- Work cross-functionally with internal leadership to drive operational excellence and customer success.
Desired Background & Skills
- 8–15 years of experience in client partner / account management roles.
- Proven track record in driving account growth and client satisfaction.
- Strong exposure to the services industry — preferably BPO, KPO, ITES, or SaaS environments.
- Familiarity with marketplaces, e-commerce, or digital operations is a strong plus.
- Ability to operate at both strategic and execution levels, managing C-suite relationships while driving delivery excellence.
- Strong analytical, communication, and negotiation skills.
- Graduate/Postgraduate in Business, Engineering, or related fields preferred.
Reporting to: Chief Revenue Officer (CRO)
Location: Bangalore
Employment Type: Full-time
Skills: senior account manager,customer success management,revenue expansion.,key account growth,ai data services,strategic partnerships,client partner,bpo / ites,enterprise accounts,client relationship management
