Technical Support Engineer

5 days ago

Gurgaon, Haryana, India Birdeye Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Type

Full-time

Description
Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

Work Hours
Rotational shifts, US Central time zone

Requirements
Must have:

  • Customer facing experience providing Technical support/ Customer support to English speaking customers
  • Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira, FTP client
  • Atleast 4 years with a minimum of 1 to 2+ years of experience working with SaaS based product company handling international customers over voice, chat and emails
  • Fluency in English- reading, writing and speaking
  • Excellent interpersonal skills, phone etiquette and work ethic
  • Problem-solving and trouble-shooting skills
  • Fundamental knowledge in writing and running MySQL DB queries
  • Bachelor's degree in Computer Science/ BCA/ MCA/ Information Systems or engineering or equivalents.

Good to have:

  • Experience with Upsell/ cross-sell will be an added advantage.
  • Knowledge of Webhook and API Integration (eg: Zapier)
  • Working knowledge of E-Commerce platforms with merchant systems such as PayPal, Stripe, CyberSource, etc.

Why You'll Join Us
Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build — and into how we operate as a team — we're not just keeping up with the future, we're defining it.

Here, you'll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you'll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.

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