Technical Support Engineer
1 week ago
What will you do:
● Be the first line of support for our customers - responding to queries, resolving bugs, and ensuring smooth use of the UnifyApps platform.
● Troubleshoot technical issues by analyzing logs, replicating scenarios, and debugging in real time.
● Collaborate closely with our engineering, product, and QA teams to solve complex problems and suggest product improvements.
● Prevent ticket escalations by delivering high-quality, timely resolutions and educate users when deeper explanations are needed.
● Contribute to our internal knowledge base, FAQs, and troubleshooting guides to help scale support.
● Own your product area, stay updated on new features, and be a subject matter expert for our users.
● Command Centre & Monitoring: Monitor platform health through command centre dashboards, proactively identifying and addressing potential issues before customer impact.
● Incident Management: Serve as first responder for production incidents, coordinating cross-team resolution efforts and documenting root causes for continuous improvement.
● Alerts & Notifications: Triage and respond to system alerts, optimize alert configurations, and maintain escalation procedures to ensure rapid issue resolution.
What makes you qualified?
● 0-1 years of experience in technical support, debugging, or enterprise software
● Strong communication skills - you can break down complex problems simply.
● Hands-on experience or knowledge of tools like Kafka, StarRocks, Graylog, API Browsers, Curl, and query analyzers.
● Knowledge of databases like MongoDB or MySQL is a plus.
● Self-starter mindset, strong team player, and eager to learn in a fast-paced environment.
Compensation Details:
● CTC- Upto INR 8 Lacs per annum (Fixed).
● In addition to the fixed CTC, INR 5 Lacs of Medical Insurance cover (Premium borne by the company).
● Complimentary Breakfast, Lunch and Evening Snacks.
-
Technical Support Engineer
3 days ago
Gurgaon, Haryana, India Incedo Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole DescriptionAs a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner,...
-
Technical Support Engineer
3 weeks ago
Gurgaon, Haryana, India Sprinklr Full timeJob DescriptionRole Responsibilities:- Troubleshoot and resolve customer-reported issues across CRM and SaaS platforms- Collaborate with product and engineering teams for bug resolution and feature improvement- Maintain and update technical documentation and knowledge base articles- Analyze logs and data flows using tools like Graylogs, Kibana, and Query...
-
Technical Support Engineer
4 weeks ago
Gurgaon, Haryana, India Snapmint Full timeWhat You'll Do : - Act as the first line of technical troubleshooting for Snapmint's merchants and customers.- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.- Debug API calls, review logs, and provide structured insights to merchants and internal teams.-...
-
Technical Support Engineer
17 hours ago
Gurgaon, Haryana, India Snapmint Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWhat You'll DoAct as the first line of technical troubleshooting for Snapmint's merchants and customers.Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.Debug API calls, review logs, and provide structured insights to merchants and internal teams.Collaborate with...
-
Technical Support Engineer
3 weeks ago
Gurgaon, Haryana, India Comstor Europe Full timeJob DescriptionVacancy NoVN13525 Job TitleTechnical Support Engineer Office LocationIN-Gurgaon Alternative Office Location About the Role Your Key Responsibilities- Support post-sales request from Westcon's Asia Pacific customers.- Perform testing and reproduction as required to isolate, identify, and resolve customer's issue.- Manage technical escalation to...
-
Jr. Technical Support Engineering
1 week ago
Gurgaon, Haryana, India CloudLabs Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout CloudLabs:CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative...
-
L2 Technical Support Engineer
2 weeks ago
Gurgaon, Haryana, India MNR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThis role involves providing 2nd and 3rd level technical support for internal data communication systems, including LANs, WLANs, and WANs. The Infrastructure Engineer will report directly to the Regional Service Delivery Manager within the Network & Communication unit, which is part of the Global Infrastructure Services (GIS) department. Key Responsibilities...
-
Technical Support Engineer
1 week ago
Gurgaon, Haryana, India Nimbuspost Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout Us: We are a fast-growing shipping and logistics automation platform for online businesses of all sizes (eCommerce sellers, SMEs, D2C Online Brands), helping them manage their order fulfilment process. Our benefits include cost savings, improved customer service, and streamlined operations. We take ownership of shipping and logistics for our customers,...
-
Technical Support Engineer
3 weeks ago
Gurgaon, Haryana, India Sprinklr Full timeJob DescriptionRole Responsibilities:- Resolve hardware, networking, and software issues for clients.- Conduct remote and on-site technical support interventions.- Install and configure IT infrastructure including servers and networking gear.- Maintain client communication and produce job completion reports.Key Deliverables:- Timely resolution of support...
-
Networking Technical Support Engineer
20 hours ago
Gurgaon, Haryana, India NTT Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Networking...