Technical Support Engineer
5 hours ago
Job Role:
We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
Responsibilities:
Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articlesFollow the SLA for issues with respect to the severity.Requirements:
BS degree in Information Technology, Computer Science or equivalentProven working experience in enterprise technical support, IT support or as a technical engineerDeep knowledge in the product that the technician is supporting.Strong problem-solving skillsExcellent client-facing skillsExcellent written and verbal communication skills-
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