Technical Support Engineer

2 days ago


Gurgaon, Haryana, India Incedo Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Description

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements.

Roles & Responsibilities:

  • Provide support to customers through various channels such as phone, email, and chat.
  • Resolve customer issues and escalate issues to the appropriate teams when necessary.
  • Maintain accurate records of customer interactions and issues.
  • Familiarity with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk.

Technical Skills

Skills Requirements:

  • Strong customer service skills and experience in providing technical support.
  • Proficiency in voice, chat, and email communication channels.
  • Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
  • Must understand the company's long-term vision and align with it.

Qualifications

  • 3-5 years of work experience in relevant field
  • B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred


  • Gurgaon, Haryana, India Sprinklr Full time

    Job DescriptionRole Responsibilities:- Troubleshoot and resolve customer-reported issues across CRM and SaaS platforms- Collaborate with product and engineering teams for bug resolution and feature improvement- Maintain and update technical documentation and knowledge base articles- Analyze logs and data flows using tools like Graylogs, Kibana, and Query...


  • Gurgaon, Haryana, India Snapmint Full time

    What You'll Do : - Act as the first line of technical troubleshooting for Snapmint's merchants and customers.- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.- Debug API calls, review logs, and provide structured insights to merchants and internal teams.-...


  • Gurgaon, Haryana, India Snapmint Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    What You'll DoAct as the first line of technical troubleshooting for Snapmint's merchants and customers.Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.Debug API calls, review logs, and provide structured insights to merchants and internal teams.Collaborate with...


  • Gurgaon, Haryana, India Comstor Europe Full time

    Job DescriptionVacancy NoVN13525 Job TitleTechnical Support Engineer Office LocationIN-Gurgaon Alternative Office Location About the Role Your Key Responsibilities- Support post-sales request from Westcon's Asia Pacific customers.- Perform testing and reproduction as required to isolate, identify, and resolve customer's issue.- Manage technical escalation to...


  • Gurgaon, Haryana, India CloudLabs Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About CloudLabs:CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative...


  • Gurgaon, Haryana, India Work Fox Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    What will you do:● Be the first line of support for our customers - responding to queries, resolving bugs, and ensuring smooth use of the UnifyApps platform.● Troubleshoot technical issues by analyzing logs, replicating scenarios, and debugging in real time.● Collaborate closely with our engineering, product, and QA teams to solve complex problems and...


  • Gurgaon, Haryana, India MNR Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This role involves providing 2nd and 3rd level technical support for internal data communication systems, including LANs, WLANs, and WANs. The Infrastructure Engineer will report directly to the Regional Service Delivery Manager within the Network & Communication unit, which is part of the Global Infrastructure Services (GIS) department. Key Responsibilities...


  • Gurgaon, Haryana, India Nimbuspost Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About Us: We are a fast-growing shipping and logistics automation platform for online businesses of all sizes (eCommerce sellers, SMEs, D2C Online Brands), helping them manage their order fulfilment process. Our benefits include cost savings, improved customer service, and streamlined operations. We take ownership of shipping and logistics for our customers,...


  • Gurgaon, Haryana, India Sprinklr Full time

    Job DescriptionRole Responsibilities:- Resolve hardware, networking, and software issues for clients.- Conduct remote and on-site technical support interventions.- Install and configure IT infrastructure including servers and networking gear.- Maintain client communication and produce job completion reports.Key Deliverables:- Timely resolution of support...


  • Gurgaon, Haryana, India NTT Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Networking...