Technical Support Engineer

4 hours ago

Gurgaon, Haryana, India Incedo Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Description

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements.

Roles & Responsibilities:

  • Provide support to customers through various channels such as phone, email, and chat.
  • Resolve customer issues and escalate issues to the appropriate teams when necessary.
  • Maintain accurate records of customer interactions and issues.
  • Familiarity with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk.

Technical Skills

Skills Requirements:

  • Strong customer service skills and experience in providing technical support.
  • Proficiency in voice, chat, and email communication channels.
  • Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
  • Must understand the company's long-term vision and align with it.

Qualifications

  • 3-5 years of work experience in relevant field
  • B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

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