Technical Support Engineer

1 day ago

Gurgaon, Haryana, India Incedo Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role Description

As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements.

Roles & Responsibilities:

  • Provide support to customers through various channels such as phone, email, and chat.
  • Resolve customer issues and escalate issues to the appropriate teams when necessary.
  • Maintain accurate records of customer interactions and issues.
  • Familiarity with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk.

Technical Skills

Skills Requirements:

  • Strong customer service skills and experience in providing technical support.
  • Proficiency in voice, chat, and email communication channels.
  • Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
  • Must understand the company's long-term vision and align with it.

Qualifications

  • 3-5 years of work experience in relevant field
  • B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

  • Technical Support Engineer

    1 day ago

    Gurgaon, Haryana, India Ahead WebSoft Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company Description:Ahead WebSoft Pvt. Ltd. is a software development company based in Gurugram, India, dedicated to creating outstanding software products. Our customer-centric approach allows us to work with clients across various domains and project sizes. We deliver cost-effective solutions tailored to meet customer expectations through our hardworking...

  • Technical Support Engineer L1

    2 weeks ago

    Gurgaon, Haryana, India Always Rich Academy Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    We are looking for a Technical Support Engineer to provide professional assistance and troubleshooting support for software and system-related issues. The candidate will handle installation, configuration, and maintenance tasks while ensuring timely resolution of client concerns.Job Type: Full-timePay: ₹15, ₹20,000.00 per monthExperience:Technical...

  • Technical Support Engineer

    5 days ago

    Gurgaon, Haryana, India Birdeye Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job TypeFull-timeDescriptionWhy Birdeye?Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience...

  • Jr. Technical Support Engineering

    1 week ago

    Gurgaon, Haryana, India CloudLabs Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About CloudLabs:CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative...

  • Technical Support Engineer

    1 week ago

    Gurgaon, Haryana, India Work Fox Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    What will you do:● Be the first line of support for our customers - responding to queries, resolving bugs, and ensuring smooth use of the UnifyApps platform.● Troubleshoot technical issues by analyzing logs, replicating scenarios, and debugging in real time.● Collaborate closely with our engineering, product, and QA teams to solve complex problems and...

  • L-2 Technical Support Engineer

    3 days ago

    Gurgaon, Haryana, India Ahead WebSoft Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAhead WebSoft Pvt. Ltd., based in Gurugram, India, is a software development company dedicated to creating exceptional software products. We stand out due to our commitment to understanding and delivering what our customers need, working with clients across various domains and project sizes. Our innovative team of engineers and managers...

  • Technical Support Executive

    1 week ago

    Gurgaon, Haryana, India Sparsa Digital Full time ₹ 1,04,400 - ₹ 7,00,000 per year

    Key Responsibilities: NOC Based support to field engineers teamSystem provisioning on ERPMIS generationResolve technical QueriesHaving knowledge of ticketing tools.Must have good knowledge of MS Excel and G-SheetAble to handle calls frequency.Enthusiastic & Self motivated.

  • Technical Support

    5 days ago

    Gurgaon, Haryana, India Outpace Consulting Services Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    HiWe are looking forward to hire Customer/Technical Support Associates for Teleperformance Gurgaon.Key Highlights : Freshers/Exp Both Can ApplySalary Range (CTC) : 3-4.5 LPAExcellent Communication Skills RequiredWhatsapp CV @ Mention Teleperformance)Responsibilities:Customer Support: Answering customer inquiries and providing technical assistance via various...

  • Manager, Global Technical Support

    2 days ago

    Gurgaon, Haryana, India Ciena Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Manager, Global Technical Support

    2 weeks ago

    Gurgaon, Haryana, India Ciena Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...