Technical Support Engineer
5 days ago
Company Description:
Ahead WebSoft Pvt. Ltd. is a software development company based in Gurugram, India, dedicated to creating outstanding software products. Our customer-centric approach allows us to work with clients across various domains and project sizes. We deliver cost-effective solutions tailored to meet customer expectations through our hardworking and innovative team of engineers and managers. Our team constantly learns emerging technologies to provide world-class solutions with innovative ideas and expanding knowledge.
Role Description:
This is a full-time, on-site role located in Gurugram for a Technical Support Engineer (L-2). The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and handling customer queries. The daily tasks include addressing customer complaints, analyzing and resolving technical problems, and collaborating with other teams to enhance customer satisfaction.
Qualifications:
- Technical Support and Troubleshooting skills
- Analytical Skills to diagnose and solve issues efficiently
- Customer Support and Customer Service skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Bachelor's degree in Computer Science, Information Technology, or related field is preferred
- Experience in software development or IT support is a plus
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